Neha Merani
Southall,United kingdom
Summary
A seasoned professional with an impressive career that includes positions as a customer service representative for Google LLC at Cognizant Technology Pvt Ltd, a content moderator at Tech Mahindra Pvt Ltd, and a receptionist at Express Pharmaceutical Company. Additionally, I have proven my flexibility and adaptability by achieving in jobs like retail sales assistant at Savers Health and Beauty and warehouse sales assistant at Didar Trading Pvt Ltd. My broad of experience highlights My excellent communication skills, analytical nature, and dedication to producing outstanding outcomes in a variety of business industries.
Overview
5
5
years of professional experience
Work History
Retail sales associate
Sports Direct
Hounslow, United Kingdom
- Welcomed customers and provided responsive assistance to improve store experiences.
- Maintained orderly store to provide customers with pleasant shopping experience.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Kept appropriate stock levels to match expected demand.
- Organised displays to promote inventory and encourage customer purchases.
Retail sales assistant
Savers Health & Beauty
Shepherds Bush, United Kingdom
07.2023 - 12.2023
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Greeted customers entering store and responded promptly to customer needs.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Resolved customer complaints and answered queries about store products.
- Organised displays to promote inventory and encourage customer purchases.
Warehouse Sales assistant
Didar Trading Company PVT LTD
Leicester , United Kingdom
01.2022 - 06.2023
- Managed e-commerce platform, updated inventory, and processed orders.
- Implemented digital marketing strategies to boost online visibility.
- Monitored analytics for performance assessment and optimization.
- Oversaw physical inventory management and organized stock.
- Provided in-person customer support and facilitated sales.
- Maintained a clean retail space for a positive shopping experience.
Customer service representative
Cognizant Technology Solutions (Google)
Hyderabad, India , India
01.2021 - 12.2022
- Develop and maintain a deep understanding of Google's product and service offerings.
- Improved company processes by analysing customer feedback and service trends.
- Handled live chat queries within strict timeframe targets.
- Built positive customer rapport through friendly, professional communication.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
Content Moderator
Tech Mahindra PVT LTD
Hyderabad , India
01.2020 - 12.2021
- Compiled and reviewed consumer data on patterns and preferences for marketing information.
- Maintained platform integrity by quickly addressing threats and harassment in alignment with established protocols.
- Issues warnings for content violations and restricted user access to reduce incidents.
- Organised marketing plans and programmes to best support business growth and development.
- Worked to improve platform safety, collaborating with internal teams to address action plans and ongoing challenges.
Receptionist
Express pharmaceuticals Private Limited
Hyderabad , India
01.2019 - 12.2020
- Efficiently managed front desk operations, including answering calls and greeting visitors.
- Scheduled appointments and coordinated meetings with internal and external stakeholders.
- Handled incoming and outgoing correspondence and directed it to the appropriate personnel.
- Maintained a professional and welcoming reception area, ensuring a positive first impression.
- Assisted in administrative tasks, such as data entry, document preparation, and office coordination.
Education
Master of Business Administration - Project Management
BPP University
United kingdomBachelor of Business Administration - Marketing
Osmania University
Hyderabad, India07.2021
Intermediate - Commerce
Loyola Academy Junior College
Hyderabad, India03.2018
10th - Secondary school certificate
The Aditya Birla Public School
India03.2015
Skills
- Customer Service
- Communication
- Problem-Solving
- Retail Sales
- Adaptability
- Team Collaboration
- Technology Proficiency
- Time Management
- Sales Techniques
- Customer Focus
- Conflict Resolution
- Product Knowledge
- Computer skill ie, Microsoft Excel, Word and Power-point
Languages
Hindi
Native language
English
Master or proficient
C2
Timeline
Retail sales assistant
Savers Health & Beauty
07.2023 - 12.2023
Warehouse Sales assistant
Didar Trading Company PVT LTD
01.2022 - 06.2023
Customer service representative
Cognizant Technology Solutions (Google)
01.2021 - 12.2022
Content Moderator
Tech Mahindra PVT LTD
01.2020 - 12.2021
Receptionist
Express pharmaceuticals Private Limited
01.2019 - 12.2020
Retail sales associate
Sports Direct
Master of Business Administration - Project Management
BPP University
Bachelor of Business Administration - Marketing
Osmania University
Intermediate - Commerce
Loyola Academy Junior College
10th - Secondary school certificate
The Aditya Birla Public School
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