Summary
Work history
Skills
Languages
Education
Timeline
pwb
Neha Mallick

Neha Mallick

Guwahati ,India

Summary

Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.

Work history

Amazon FBA Seller

Employer
Banglore , India
08 2024 - 10 2025
  • Handled returns and refunds smoothly ensuring customer satisfaction.
  • Resolved customer complaints professionally to maintain positive store reputation.
  • Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
  • Processed product returns, ensuring items were clean and resaleable.
  • Enhanced customer satisfaction by resolving queries promptly.

Myntra

Employer
Banglore , India
03 2022 - 06 2024
  • Successfully delivered on tasks within tight deadlines.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Increased customer satisfaction by resolving issues.
  • Received and processed stock using inventory management system.
  • Served customers to drive sales and deliver top-quality experiences.
  • Carried out day-to-day duties accurately and efficiently.
  • Oversaw logistics and operations to deliver process optimisations and efficiencies.
  • Conducted intensive safety audits and investigated reported issues, accidents and near-misses.

Restaurant Waiter

Waitress-A²B
Banglore , India
01 2022 - 03 2022
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Navigated busy dinner rushes without compromising quality of service.
  • Honed multitasking abilities whilst juggling multiple tables simultaneously.
  • Advised guests on menu selections, ordering processes and facilities locations, optimising customer comfort.
  • Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Delivered prompt, efficient service to ensure customer satisfaction.
  • Shared product knowledge to make targeted recommendations, upsell products and boost transaction value.
  • Performed closing duties including cleaning and preparing tables for next day’s service.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
  • Participated in team training sessions, enhancing overall performance level.
  • Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Polished glasses and cutlery to pristine standards.
  • Increased order value by upselling sides, drinks and desserts.

Skills

  • Effective sales techniques

Languages

English
Upper Intermediate (B2)
Hindi
Fluent

Education

10th pass

Timeline

Amazon FBA Seller

Employer
08 2024 - 10 2025

Myntra

Employer
03 2022 - 06 2024

Restaurant Waiter

Waitress-A²B
01 2022 - 03 2022

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Neha Mallick