Neha Kumar

-To perform all the roles of ground handling agents and work in various allocation
-Areas of specialization are Security Hold Area, Arrivals and Departure

-Create packages, booking with international airline
-Maintain records
-Checking and verify the Govt. document (Passport, aadhar card and dl)
-Constant liaison with Amadeus

-Delivering the highest level of Customer Service at all customer touch points.
-Special handling in SSU Department. Passenger Meet & Assist VIP, CIP
-Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, baggage area, boarding gates etc.
-Checking entry requirements (visas, residence permits) are met. Also,Checking travel itinerary issues the Boarding pass (Passport and visa check)

-Information about Flight Status and Sending the Mails.
-Handling the Crew Scheduling Department