Summary
Overview
Work history
Education
Skills
Websites
Languages
Interests
Timeline
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Neha Khanna

London

Summary

A highly organised and dependable professional with robust experience in business sales and marketing. Proven track record of managing multiple priorities with a positive attitude and taking on additional responsibilities to achieve team goals. Possesses excellent communication skills and a strong ability to foster client relationships. Dedicated to leveraging education and personal skills to support, learn, and lead in creative challenges.

Overview

8
8
years of professional experience

Work history

Associate Manager

Tumi
London
11.2023 - Current
  • Lead and coordinate daily store operations and sales team activities to ensure client satisfaction and achievement of sales targets.
  • Successfully attain monthly sales goals and improve key performance indicators (KPIs) such as conversion, UPT, and DPT.
  • Implement visual merchandising guidelines to maintain an appealing store environment and ensure stock is well-maintained.
  • Deliver outstanding client service by greeting and acknowledging each client and building new relationships to enhance brand loyalty.
  • Clientelling: Build and nurture client relationships through personalised service and follow-up, ensuring a high level of customer satisfaction and loyalty.
  • Salesforce CRM: Utilise Salesforce to manage customer relationships, track sales activities, and generate detailed reports. Leverage the CRM for targeted marketing campaigns and customer insights.
  • ROI Marketing: Use the Proximity app to track client engagement and measure ROI. Analyse data to assess the effectiveness of marketing strategies and make data-driven decisions to optimise performance.

Sales Advisor

Samsonite
St Pancras, London
09.2021 - 11.2023
  • Assisted customers with product returns, converting refunds into exchanges to maximise revenue.
  • Provided exceptional customer service, resolving complaints promptly to maintain satisfaction.
  • Utilised active listening and relationship-building techniques to assess and fulfil customer needs.
  • Regularly replenished stock levels and organized displays to promote inventory, boosting product sales through informed guidance.

Charity Officer

Afghan Society, University of Westminster
09.2022 - 04.2023
  • Led society charity projects, researched, and partnered with charities to organize fundraising events.
  • Secured funding by engaging with businesses, local authorities, trusts, and individuals.
  • Executed marketing and public relations activities to raise awareness of the society's services and campaigns.
  • Managed administrative tasks, including grant applications, budget management, data collection, and report preparation.

Team Leader

Gail’s Bakery
10.2017 - 10.2022
  • Oversaw shift operations, including opening, closing, and cashing up.
  • Coordinated team activities to ensure smooth operations, stepping in to resolve any operational challenges.
  • Welcomed customers and supported team members during service, trained in all positions to cover any role as needed.
  • Delivered excellent customer service, maintained high standards of cleanliness, and demonstrated a passion for quality food.

Volunteer

Vision Express, Chiswick High Road
07.2018 - 07.2018
  • Completed one week of work experience, developing computer skills, and managing deliveries.

Teacher

Charles Duna Primary School, Port Elizabeth
03.2018 - 04.2018
  • Conducted twelve days of work experience, showcasing organisation skills and patience.
  • Prepared IT lesson materials and created positive learning environments.
  • Enhanced student success through tailored instruction models accommodating various academic levels.

Sales Assistant

Cancer Research, DOFE Volunteer
02.2016 - 08.2016
  • Maintained high store standards and delivered high-quality customer service.

Education

Bachelor of Arts in Business Management and Marketing -

University of Westminster
09/2019 - 08/2023

A-Levels in Business Studies, Psychology, Sociology -

Chiswick School
09/2017 - 07/2019

GCSEs -

Chiswick School
09/2012 - 07/2017

Skills

  • Technical Skills: Proficient in IT, social media marketing, strategic thinking, market research, social media engagement, visual merchandising, and product training
  • Soft Skills: Excellent communication, teamwork, time management, problem-solving, leadership, customer service, and upselling techniques

Languages

English
Native
Hindi
Upper intermediate
Urdu
Upper intermediate
Punjabi
Upper intermediate
Persian
Beginner
German
Beginner

Interests

  • Health & Fitness: Committed to maintaining a healthy lifestyle through regular workouts, dancing, and walking.
  • Current Affairs: Keen interest in staying informed about global and local news and trends.
  • Social Engagement: Enjoy building and nurturing relationships by spending quality time with friends and family.
  • Travel: Passionate about exploring new cultures and destinations to broaden personal and professional horizons.

Timeline

Associate Manager

Tumi
11.2023 - Current

Charity Officer

Afghan Society, University of Westminster
09.2022 - 04.2023

Sales Advisor

Samsonite
09.2021 - 11.2023

Volunteer

Vision Express, Chiswick High Road
07.2018 - 07.2018

Teacher

Charles Duna Primary School, Port Elizabeth
03.2018 - 04.2018

Team Leader

Gail’s Bakery
10.2017 - 10.2022

Sales Assistant

Cancer Research, DOFE Volunteer
02.2016 - 08.2016

Bachelor of Arts in Business Management and Marketing -

University of Westminster
09/2019 - 08/2023

A-Levels in Business Studies, Psychology, Sociology -

Chiswick School
09/2017 - 07/2019

GCSEs -

Chiswick School
09/2012 - 07/2017

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Neha Khanna