Neha Kapoor
Hayes,Hillingdon
Summary
Dedicated professional with expertise in chairside support procedures and exam room setups, complemented by strong verbal and written communication skills. Proficient in the use of Software of Excellence, with a proven ability to multitask and provide surgical procedures support. Known for being friendly, helpful, organised, and independently motivated, with a career goal to enhance patient care through effective teamwork and innovative solutions.
Overview
7
7
years of professional experience
Work history
Dental practice manager
R Dental
Burnt Oak, Barnet
2025.06 - Current
- Resolved any issues or complaints from patients swiftly, ensuring their satisfaction with our service.
- Led marketing initiatives to attract new patients and retain existing ones.
- Ensured compliance with health and safety regulations to maintain safe working environment.
- Handled financial aspects including billing, insurance claims and budgeting effectively for the practice's profitability.
- Assisted with contract writing and purchasing requisitions based on facility needs.
- Used spreadsheet software to track important data and identify administrative trends.
Dental Nurse / Receptionist
Court Drive Dental Practice
Uxbridge, Hillingdon
2022.05 - 2025.07
- Offered post-operative instructions under dentist's supervision, enhancing patient recovery process.
- Completed routine maintenance tasks on dental equipment, prolonging its lifespan.
- Managed proper sterilisation of dental instruments for optimal hygiene.
- Supported dentists during procedures, resulting in increased efficiency.
- Resolved patient queries with professionalism and patience, enhancing customer service experience.
- Ensured confidentiality of patient data by following regulations diligently.
- Handled phone calls, resulting in effective communication with clients.
Dental Nurse
Mount Vernon Dental Specialists
Rickmansworth, Hertfordshire
2020.11 - 2022.05
- Experience in working with: periodontal specialist, orthodontist and implantologist as an assisting nurse.
- At reception- managing accounts, booking appointments, etc
- Doing dental notes for the dentists.
- Sterilised and disinfected equipment and instruments, maintaining safety and health standards.
- Educate patients on preventative care including proper brushing and flossing techniques.
- Documented patient information, exam findings, procedures, and treatment plans in patient chart.
- Provided hands-on assistance with suctioning, suture cutting, and retractor placement and holding.
- Assisted in the preparation of dental procedures through complete tray set-ups.
- Console upset or anxious patients and put them at ease.
Trainee Dental Nurse/ Receptionist
Court Drive Dental Practice
Uxbridge, Hillingdon
2018.06 - 2020.10
- Prepared well-equipped treatment rooms for dental procedures, streamlining processes for efficient operations.
- Provided excellent patient care from arrival to treatment completion.
- Assisted collegue staff in additional duties for continued smooth running of practice operations.
- Carried out varied chairside support procedures while keeping patients calm and comfortable.
- Working experience with various specialists such as implantologist, periodontist, endodontist, oral surgeon and prosthodontist.
- Assisted dentist in charting patient dental anatomy, pathology and screening to enable delivery of dental treatment.
- Followed practice procedures and protocols to maintain patient confidentiality.
- Maintained adequate stock of emergency drugs, dental materials and instruments to deliver high-quality patient care.
Education
Level 2 - Functional Skills in Maths and English Language
City College Peterborough
2016.06 - 5 2018
Level 1 Diploma - Level 1 Diploma in Health, Social Care and Children's and Young People's settings
City College Peterborough
2016.06 - 9 2017
Level 3 Diploma - undefined
HCUC - Uxbridge College
2018.04 - 8 2020
Skills
- Verbal and written communication
- Chairside support procedures
- Exam room setups
- Knowledge of Software of Excellence
- Friendly and helpful
- Organised
- Approachable
- Independently Motivated
- Ability to Multitask
- Surgical procedures support
Languages
English
Russian
Hindi
Punjabi
Timeline
Dental practice manager
R Dental
2025.06 - Current
Dental Nurse / Receptionist
Court Drive Dental Practice
2022.05 - 2025.07
Dental Nurse
Mount Vernon Dental Specialists
2020.11 - 2022.05
Trainee Dental Nurse/ Receptionist
Court Drive Dental Practice
2018.06 - 2020.10
Level 3 Diploma - undefined
HCUC - Uxbridge College
2018.04 - 8 2020
Level 2 - Functional Skills in Maths and English Language
City College Peterborough
2016.06 - 5 2018
Level 1 Diploma - Level 1 Diploma in Health, Social Care and Children's and Young People's settings
City College Peterborough
2016.06 - 9 2017