Neha Humayon
London,United Kingdom
Summary
I am a motivated student with formal knowledge gained through excellent classroom performance and I am enthusiastic to gain practical experience, I want to pursue my career in the field of finance examine the information in a related field. Being a fast learner and the ability to adapt to work processes by being flexible and incorporating collaborative teams into an institution or organization where my Knowledge and power can be used intelligently.
Overview
6
6
years of post-secondary education
1
1
Language
Work History
Student Ambassador
University Of Greenwich
London, England
2022.04 - Current
- Interacted with university and prospective students and parents during tours and student visit days, answering questions and providing insight.
- Led campus tours for prospective students every semester.
- Mentored students to increase satisfaction and help engage in campus life.
- Smoothed registration processes, offered technical support and organized paperwork.
Inbound Call Center Agent
University Of Lahore
Lahore , Pakistan
2018.08 - 2018.09
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Processed customer order, quote and return transactions and offered additional products and services.
Education
Intermediate Of Computer Science (ICS) - Computational Science
Concordia Colleges
Lahore, Pakistan 2012.09 - 2014.06
MSc - Finance And Investment
University of Greenwich
London, United Kingdom 2021.09 - Current
Bachelors Of Administration (BBA) - Business Administration
University of Lahore
Lahore, Pakistan 2016.09 - 2020.07
Skills
Customer service skills
Strategic corporate guidance
Business correspondence
Problem-Solving
Data Entry
Planning and Coordination
Flexible and Adaptable
Active Listening
Community outreach
Information gathering and analysis
Excellent Communication
Timeline
Student Ambassador
University Of Greenwich
2022.04 - Current
MSc - Finance And Investment
University of Greenwich
2021.09 - Current
Inbound Call Center Agent
University Of Lahore
2018.08 - 2018.09
Bachelors Of Administration (BBA) - Business Administration
University of Lahore
2016.09 - 2020.07
Intermediate Of Computer Science (ICS) - Computational Science
Concordia Colleges
2012.09 - 2014.06