Tilak Bhadra
Kolkata,India
Summary
Results-driven Senior Associate with knack for driving project success and improving team collaboration. Delivered key initiatives that streamlined operations and enhanced client satisfaction. Notable for identifying innovative solutions and fostering productive partnerships.
Overview
1
1
Certificate
Work history
Senior Associate Wipro
Wipro
Kolkata, India
02 2023 - Current
- Process all contracts related activity of a machine
- Our clients are from pan European countries.
- Coordinated internal resources, effectively meeting project deadlines.
- Managed client relationships, thus improving overall customer satisfaction levels.
- Led a team of associates towards achieving company goals.
- Managed and resolved client escalations, preserving client relationships and satisfaction.
Education
M.Sc - Science, Botany
Barasat Government College
2021
12th - Science
Santinagar high School
B.Sc - Botany
Barasat Government College
2016 - 2019
Skills
- Oracle e-business suite
- Contract management
- Order processing
- Supply chain management
- Data handling
- Team handling experience
- Effective communication
- Excel proficiency
- Customer service
Timeline
Senior Associate Wipro
Wipro
02 2023 - Current
M.Sc - Science, Botany
Barasat Government College
12th - Science
Santinagar high School
B.Sc - Botany
Barasat Government College
2016 - 2019
Accomplishments
- Handled a team of 10 people in absence of manager.
- Maintained good SLA resulting great customer satisfaction.
- Achieved 4 rating out of 5 .
- Achieved good performance record throughout career.
Certification
- Supply chain management certification from Udemy
certificate no- UC-c73a0716-efa7- 460f-ba5a-72ec90259b1a
- Professional email writing mail certifocation from Udemy
certificate no- UC-fd036e67-e0c4-453e-bb71-7b9068e13eed