Neha Ghimire
Nottingham,Nottinghamshire
Summary
Dedicated and compassionate care professional with extensive expertise in providing physical and emotional comfort to patients. Demonstrates exceptional interpersonal, communication, and organisational skills, ensuring meticulous attention to detail in all care practices and procedures. Proficient in client lifting and moving, care equipment operation, and maintaining patient confidentiality while adhering to health and safety protocols. Adept at managing challenging behaviour with sensitivity to cultural diversity, promoting positive reinforcement, and enforcing safety regulations. Skilled in administrative support, crisis handling, disciplinary procedures, and staff complaint management. Committed to continuous process improvement and fostering a respectful environment for vulnerable adults. Career goal: To leverage therapeutic communication skills and psychological understanding to enhance patient care outcomes.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
6
6
years of professional experience
Work History
Senior Care and Support Worker/ Teamleader
Care Expertise Ltd.
08.2024 - 04.2025
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Conducted monthy team meetings and service user meetings.
- Interviewed applicants applying for job
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Fostered a high-performing environment to drive productivity and quality.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Developed strategies for improved performance level across the team.
- Encouraged open communication, fostering a positive work culture.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Increased team cohesion by implementing regular feedback sessions.
- Monitored health and safety measures for guaranteed compliance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
- Promoted professionalism among staff to develop productive relationships.
- Supported new hires through onboarding process for speedy and successful training.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Recognised exceptional individual performance for improved motivation.
- Delegated tasks to make best use of individuals' skills.
- Coached team members through new or difficult workflows.
Care and Support Worker
Care Expertise Ltd.
05.2023 - Current
- Got promoted to new role
- Was one of the 10 staffs from throughout the company to be provided with best staff award. This was within 9 months of joining the company
- Established trust with patients for improved communication and cooperation during care routines.
- Responded promptly during emergencies-ensured immediate professional help was sought when required.
- Assisted patients to participate in community activities, promoting socialisation and mental health.
- Enhanced patient comfort by providing personal care services such as bathing, dressing and feeding.
- Provided emotional support to patients, easing feelings of stress or loneliness.
- Helped maintain patient records accurately to ensure seamless continuation of care plan.
- Offered companionship to elderly patients which significantly reduced feelings of isolation.
- Facilitated movement for patients using aids such as wheelchairs or walkers, increasing their independence.
- Developed personalised care plans after assessing individual needs, ensuring optimal care provision.
- Adapted quickly to new care routines for smooth transition periods during changes in patient requirements.
- Escorted patients on outings or errands outside the home, promoting a sense of normalcy in daily life.
- Adhered strictly to all safety protocols during work hours-ensured overall wellbeing of all parties involved.
- Ensured medication adherence by administering prescribed drugs under the guidance of healthcare professionals.
- Aided in maintaining personal hygiene for better health outcomes in patients.
- Demonstrated respect towards diverse cultural backgrounds whilst delivering tailored assistance based on unique needs.
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
Enumerator
Nepal Government Department of Land management and Archive Ministry
02.2022 - 07.2022
- It was 5 months contract
- Completed all assigned areas within given timeframe, demonstrating commitment and efficiency.
- Assisted in the design of questionnaires, enhancing clarity and relevance of questions asked.
- Maintained confidentiality of respondents' information, upholding ethical standards in research.
- Collaborated closely with team members to ensure consistency in data collection methods and procedures,.
- Travelled extensively to reach remote locations for complete enumeration coverage.
- Managed field supplies efficiently, minimising waste and saving resources.
- Improved response rates with personalised interview tactics.
- Facilitated smooth communication with respondents using excellent interpersonal skills.
- Utilised advanced software tools to facilitate efficient data entry and analysis.
- Recorded and collated data, ensuring accurate statistics.
- Handled difficult respondents tactfully, maintaining professionalism at all times.
- Clarified the purpose of the census or survey to respondents, encouraging participation.
Census Enumerator
Government of Nepal, Central Bureau of Statistics, National Planning Commission
11.2021 - 11.2021
- It was a 15 day contract
- Adhered strictly to interview protocols, maintaining standardisation across all surveys.
- Resolved respondent queries with clear communication skills.
- Increased response rate through persuasive explanation of the survey's importance.
- Upheld government regulations whilst collecting demographic, economic and social data.
- Conducted door-to-door surveys for accurate population count.
- Explained purpose of census to respondents, encouraging participation.
- Supported supervisors with timely submission of completed questionnaires.
- Improved data accuracy by meticulous collection and recording of census information.
- Followed prepared scripts, resulting in consistent data collection.
- Maintained professional rapport to foster cooperation during interviews.
- Recorded, handled and processed data for accurate analyses.
- Engaged participants using excellent interpersonal and interviewing abilities.
- Kept information stored and recorded securely to meet confidentiality requirements.
- Filled out paper and digital forms quickly and accurately.
Care Assistant
Women Awarness and Old-Age Home
11.2018 - 04.2021
- I wanted to expand my skills and gain more experience
- Assisted in daily living activities for enhanced patient comfort.
- Encouraged independence among patients whilst assisting them with tasks.
- Collaborated with healthcare team for effective patient care delivery.
- Organised recreational activities for improved social interaction amongst residents.
Education
Bsc(Hons) - Psychology
Arden university
Coventry 01.2024 -
School Leaving Certificate Examination - Science, Maths, English, Nepali, Social Science, Computer
St. Joseph’s Higher Secondary School
nepal 01.2004 - 01.2016
National Examination Board - Physics, Math, Chemistry
St. Joseph’s Higher Secondary School
Nepal 01.2016 - 01.2018
Skills
- Professional and compassionate care
- Care practices and procedures
- Physical and emotional comfort
- Interpersonal skills
- Communication skills
- Organizational skills
- Detail-oriented
- Client lifting and moving
- Care equipment operation
- Multi-tasking
- MS Office Suite proficiency
- Basic computer skills
- Patient confidentiality
- Health and safety protocols
- Security systems monitoring
- Safety regulations enforcement
- Administrative support
Custom
- Vocational And Skill Development Training Academy, 04/23/21, 10/03/21, Waiter, 6 months
- Bikalpa-An Alternative, 2022, 2023, Bikalpa Fellowship Programme, 1 year
- US Embassy and Pokhara Research Center, 2023, 2023, Youth in Leadership and Politics, 3 days
- Crisis Prevention Intervention
- Proact-script UK
- Basic First Aid and Moving and Handling Training
- Fire training
- Medication awareness training
- Necessary e-learning training required for Care and Support Worker
Personal Information
- Passport Number: PA1044014
- Date of birth: 11/30/01
- Gender: Female
- Nationality: Nepalese
- Marital status: Single
Timeline
Senior Care and Support Worker/ Teamleader
Care Expertise Ltd.
08.2024 - 04.2025
Bsc(Hons) - Psychology
Arden university
01.2024 -
Care and Support Worker
Care Expertise Ltd.
05.2023 - Current
Enumerator
Nepal Government Department of Land management and Archive Ministry
02.2022 - 07.2022
Census Enumerator
Government of Nepal, Central Bureau of Statistics, National Planning Commission
11.2021 - 11.2021
Care Assistant
Women Awarness and Old-Age Home
11.2018 - 04.2021
National Examination Board - Physics, Math, Chemistry
St. Joseph’s Higher Secondary School
01.2016 - 01.2018
School Leaving Certificate Examination - Science, Maths, English, Nepali, Social Science, Computer
St. Joseph’s Higher Secondary School
01.2004 - 01.2016
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