Neha Balachandran
United Kingdom
Summary
Commercial account and revenue-focused professional with 2+ years of experience supporting B2B corporate portfolios within high-volume, regulated environments. Skilled in revenue performance analysis, KPI reporting, account lifecycle support, and cross-functional stakeholder collaboration. Strong analytical and commercially driven mindset with exposure to global corporate account structures and revenue assurance. UK-based with full right to work and open to international travel.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Customer Service Manager
Entain
06.2024 - 02.2026
- Manage a portfolio of high-value customer relationships, driving retention, revenue performance, and service excellence
- Monitor and analyse daily revenue streams, identifying performance trends and revenue optimisation opportunities
- Deliver KPI tracking and commercial performance reporting aligned to annual revenue objectives
- Conduct commercial reviews to assess customer activity, behaviour trends, and growth potential
- Lead issue resolution and stakeholder negotiations to protect revenue integrity
- Collaborate with finance, compliance, and operations to align on revenue controls and commercial strategy
- Support implementation of operational improvements that enhance revenue stability and customer satisfaction
- Key Impact: Awarded the “Go Beyond” Award for exceptional ownership, attention to detail, and contribution to operational excellence
Sales Advisor & Cash Office Associate
H&M
05.2023 - 05.2024
- Supported store-level revenue performance across multiple points of sale
- Managed financial reconciliation and revenue integrity controls
- Analysed sales performance data and contributed to monthly KPI reporting
- Partnered with leadership teams to identify revenue improvement opportunities
- Maintained accurate documentation aligned with corporate governance frameworks
- Key Impact: Awarded Employee of the Month for accuracy, ownership, and reliability
Accounts Payable Associate
Sutherland Global Services Limited
09.2021 - 12.2022
- Supported global corporate client accounts across multiple geographies
- Analysed contract terms, billing structures, and pricing compliance to protect revenue margins
- Worked cross-functionally with international stakeholders to resolve account discrepancies
- Contributed to month-end and year-end reporting cycles with revenue and cost insights
- Participated in process improvements enhancing turnaround time and service delivery
- Supported structured account reviews ensuring financial accuracy and commercial compliance
Education
MSc - Accounting and Finance
University of Kingston
United Kingdom 01.2023 - 03.2024
Bachelor - Commerce
University of Madras
India 01.2018 - 12.2020
Skills
- Global B2B Account & Portfolio Management
- Strategic Account Planning & Lifecycle Management
- Revenue Growth, Forecasting & Performance Analysis
- KPI Development, Target Tracking & Reporting
- Commercial Negotiation & Contract Support
- Corporate Client Relationship Management
- Data Analysis & Business Insights
- Cross-Functional & Regional Stakeholder Collaboration
- Revenue Assurance, Risk Mitigation & Pricing Validation
- Advanced Excel (Pivot Tables, Financial Modelling)
- Oracle Financials
- Xero (Working Knowledge)
- Financial Reporting Systems
Accomplishments
- “Go Beyond” Award - Entain
- “Employee of the Month” - H&M
- Contributed to financial reporting system enhancements for new business initiatives
ADDITIONAL SKILLS AND ATTRIBUTES
- Strong results focus with excellent attention to detail and accuracy.
- Experience managing workloads to meet tight deadlines.
- Proactive team player, enthusiastic about contributing to continuous improvement and efficiency.
- High level of confidentiality in handling sensitive financial data.
- Self-motivated with the ability to work independently and manage workloads effectively.
- Approachable and adept at dealing with stakeholders at every level.
- Strong problem-solving skills and a proactive approach to improving processes.
- Commitment to fostering an inclusive and collaborative workplace culture
ADDITIONAL INFORMATION
- Full legal right to work in the UK
- Available to travel and relocate if required
- Strong commercial mindset with high attention to detail
- Confident communicator with senior stakeholders
Timeline
Customer Service Manager
Entain
06.2024 - 02.2026
Sales Advisor & Cash Office Associate
H&M
05.2023 - 05.2024
MSc - Accounting and Finance
University of Kingston
01.2023 - 03.2024
Accounts Payable Associate
Sutherland Global Services Limited
09.2021 - 12.2022
Bachelor - Commerce
University of Madras
01.2018 - 12.2020