Neha Arshad
Rochdale,greater manchester
Summary
A dedicated and productive employee with a strong foundation in customer service and leadership, adapt easily at problem-solving and quality assurance monitoring. Have worked with clients to determine requirements and provide excellent service. Knowledgeable about industry standards with strong skills in retaining product and service information to provide effective issue resolution. Demonstrates exceptional communication skills learnt from daily life and remain calm under pressure. Committed to leveraging expertise in any job or service to drive organisational success and enhance client satisfaction.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work history
JD warehouse
Job and Talent
Rochdale, greater manchester
2025.09 - 2025.12
- Operated warehouse equipment to efficiently move goods across storage areas.
- Maintained accurate inventory records to ensure proper stock levels were upheld.
- Assisted in unloading deliveries over 50, organising products on shelves and pallets.
- Implemented safety procedures to minimise risks to promote secure working environment.
Customer service representative
E-connect
Lahore
2024.08 - 2025.01
- Assisted over 40 customers by addressing inquiries to resolve issues promptly.
- Provided support in navigating online platforms to enhance customer experience.
- Maintained accurate records of customer interactions and transactions for reference.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Utilised communication skills to build rapport with customers and foster loyalty.
- Handled customer complaints with professionalism and empathy to ensure satisfaction.
Education
GCSEs - 8 GCSE subjects
Beaconhouse School
Lahore, Pakistan 2021.06 - 2024.05
Skills
- Excellent customer service skills
- Problem-solving
- Quality assurance monitoring
- Strong communication skills
- Credit and cash transactions
- Calm under pressure
- Leadership
- eBay seller
- Digital Skills: Digital Marketing
- Microsoft Office
DIGITAL SKILLS
Languages
English
Native
Urdu
Fluent