Neha Anu Alex
Horley,Surrey
Summary
An adaptable and driven graduate in Business Information Systems with a strong foundation in retail and project management. Offering a positive attitude to the work environment, passionate about continuous learning and delivering value. Skilled at exceptional customer service, multitasking and proficient in IT tools.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
Luxury sales associate
World Duty Free
Gatwick Airport, UK
2023.05 - 2026.04
- Collaborated effectively with colleagues across multiple departments to achieve KPIs in high-volume retail environment.
- Supported onboarding and training of 10 new team members, ensuring new staff were fully equipped to perform confidently.
- Delivered exceptional customer service to international and diverse clientele, overcoming language and cultural barriers.
- Demonstrated resilience when addressing customer issues, maintaining store service standards under pressure.
Intern
Thraive
London
2023.12 - 2024.05
- Managed tasks and timelines demonstrating strong organisational skills and ability to meet deadlines.
- Cooperated with company to understand business needs and translate them into technical features by gathering and modelling requirements.
- Confident in using Microsoft 365 tools (Word, Excel, PowerPoint, Outlook, teams)
- Communicated ideas and information clearly and concisely, both verbally and in writing.
- Skilled in using bubble.io to create web platform for client.
Customer services and sales agent
BP
Surrey, UK
2021.07 - 2023.04
- Operated POS systems and managed technical transactions accurately, ensuring smooth payment processes.
- Oversaw daily operations of the in-store M&S and café, maintaining high standards of cleanliness, stock control, and compliance with health and safety regulations.
Education
Bachelors of Science - Business Information Systems
University Of Westminster
London 2021.09 - 2024.05
A-Levels -
St Bede's Sixth Form
Surrey 2019.09 - 2021.05
GCSE'S - 9 GCSE's
St Bede's Secondary School
Surrey 2014.09 - 2019.05
Skills
- Requirements Gathering
- Database management
- Microsoft 365 Experience
- SQL
- Time Management
- Communication & Interpersonal Skills
- Multitasking
- Basic coding in python
Languages
English
Native
Malayalam
Native
Timeline
Intern
Thraive
2023.12 - 2024.05
Luxury sales associate
World Duty Free
2023.05 - 2026.04
Bachelors of Science - Business Information Systems
University Of Westminster
2021.09 - 2024.05
Customer services and sales agent
BP
2021.07 - 2023.04
A-Levels -
St Bede's Sixth Form
2019.09 - 2021.05
GCSE'S - 9 GCSE's
St Bede's Secondary School
2014.09 - 2019.05