Neha
Chandigarh
Summary
- Dynamic Telecaller and Medical Billing Head at Sky Way Consultancy, adept at leveraging CRM software to enhance client interactions and drive lead generation. Recognized for exceptional negotiation skills and a goal-oriented approach, successfully improved client satisfaction and trained new staff on effective communication strategies.
- A customer service professional with solid foundation in call management and client relations. Known for delivering consistent results and fostering collaborative team environment. Reliable and adaptable, showcasing strong communication and problem-solving abilities.
- Professional telecommunication specialist with proven track record in customer outreach and relationship management. Strong focus on team collaboration and achieving results, consistently adaptable to evolving requirements. Skilled in effective communication, problem-solving, and maintaining high standards of service quality. Recognized for reliability and ability to drive impactful results.
Overview
2026
2026
years of professional experience
Work History
Telecaller and Medical Billing Head
Sky Way Consultancy and Knack Global Company {Mohali}
Chandigarh [ Mohali]
2024 - Current
- Conducted outbound calls to engage potential clients and generate leads.
- Provided detailed product information to assist customers in decision-making.
- Managed customer inquiries and resolved issues efficiently, enhancing client satisfaction.
- Documented call outcomes and maintained accurate records in CRM systems.
- Assisted in training new telecallers on best practices and company policies.
Education
Master of Arts - Sociology
Punjab University
ChandigarhSkills
- Proficient in CRM software
- Goal oriented
- Objection handling
- Call quality
- Medical claims processing
- In-depth product knowledge
- Client interaction
- Sales proficiency
- Professional communication
- Negotiation and persuasion
- Quantitative performance assessment
Languages
English
Limited Working
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Telecaller and Medical Billing Head
Sky Way Consultancy and Knack Global Company {Mohali}
2024 - Current
Master of Arts - Sociology
Punjab University