Neha
Hayes,United Kingdom
Summary
Retail professional with focus on customer satisfaction and team leadership. Known for creating positive shopping experiences and driving sales through effective staff training and inventory management. Committed to fostering collaborative environment and improving store performance.
Overview
13
13
years of professional experience
13
13
years of post-secondary education
Work History
Laboratory Incharge, Lipids Laboratory
ICAR- National Dairy Research Institute
Karnal, India
08.2017 - 01.2024
- Coordinated and communicated with suppliers for availability and requirements of chemicals and glasswares as per student and laboratory needs
- Procured necessary requirements for laboratory
- Maintained inventory to ensure there is enough chemicals and glasswares to meet demands
- Maintained instruments with regular checking and calibrating, performing basic maintenance tasks, and reported malfunctioning
- Maintained laboratory with tasks like routine cleaning, equipment calibration, and re-stocking consumables
Retail Supervisor
Puma
Greater Noida, Uttarpardesh
08.2013 - 03.2015
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability
- Promptly identified and retrieved items in stock room to maximize sales opportunities
- Operated cash registers and handled financial transactions, including processing returns and exchanges
- Optimize customer service by fostering positive and engaging shopping environment
- Collaborated with other supervisors and store management for overall store success
- Conducted staff training, performance evaluations, and provide ongoing coaching
Retail Sales Assistant
Adidas
New Delhi, Delhi
09.2010 - 04.2013
- Assisted customers in exploring and selecting products and offering personalized recommendations
- Operated cash registers and handled financial transactions, including processing returns and exchanges
- Maintained clean and organised sales floor, restocked shelves and ensured merchandise displays were visually appealing
- Displayed wares in temporary structures at markets to attract new customers.
- Explained establishment policies to customers and offered advice on selections.
- Managed customer lines for minimum wait times and high satisfaction.
- Informed customers regarding promos and warranty services to increase sales.
Education
Ph.D. - Dairy Chemistry
ICAR-National Dairy Research Institute (NDRI)
Karnal 08.2016 - 08.2024
M.Sc. (Hons) - Food Science
Gautam Buddha University
Noida 08.2013 - 07.2015
B.Sc. (Hons) - Botany
University of Delhi
Delhi 08.2010 - 07.2013
Skills
- Team management
- Inventory control
- Sales forecasting
- Trend analysis and reporting
- Time-management
- Self-motivation
- Decision making
- Strategic thinking
- Resilience under pressure
- Microsoft Office Suite
- Interpersonal communication
- Initiative taking
Accomplishments
DuPont-Nutrischolars Awards 2020 Season 3 under the QSR Style Lunch/Dinner with the project title of “NUTRIPOI WITH SOYMUS”
Secured an overall band score of 7.0 in IELTS 2021
One month training certificate from Paras VRS food Ltd. India, In lab training in microbiology in 2015
Languages
English
Fluent
Hindi
Native
Punjabi
Native
Timeline
Laboratory Incharge, Lipids Laboratory
ICAR- National Dairy Research Institute
08.2017 - 01.2024
Ph.D. - Dairy Chemistry
ICAR-National Dairy Research Institute (NDRI)
08.2016 - 08.2024
Retail Supervisor
Puma
08.2013 - 03.2015
M.Sc. (Hons) - Food Science
Gautam Buddha University
08.2013 - 07.2015
Retail Sales Assistant
Adidas
09.2010 - 04.2013
B.Sc. (Hons) - Botany
University of Delhi
08.2010 - 07.2013
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