Excel
Negin Dianat
MSc Student At Brunel University
Uxbridge,HIL
Overview
3
3
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Intern
Choob Avaran Company
Tehran, Tehran
06.2023 - 10.2023
- Analyzed problems and worked with teams to develop solutions.
- Conducted extensive research for startup company projects.
- Provided project progress updates and proposed solutions to issues.
- Participated in workshops and presentations related to projects to gain knowledge.
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
Intern Engineer
Faravaran Khodro Kia
Tehran, Tehran
05.2021 - 09.2021
- Collaborated with senior engineers on projects and offered insight.
- Studied manufacturing processes to improve overall knowledge.
- Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly.
- Conducted root-cause analysis of component failure.
- Performed data analysis of information provided by customers to obtain metrics.
- Reviewed proposed engineering designs for manufacturing feasibility.
- Designed and coordinated engineering tests and experiments.
Customer Service Representative
Supermarket
Tehran, Iran
06.2020 - 09.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
Bachelor Of Science - Mechanical Engineering
09.2018 - 03.2023
Master Of Science - Advanced Engineering Design
01.2024 - Current
Skills
Co
Sales expertise
Money handling abilities
Complaint resolution
Creative problem solving
Order taking
Customer assistance
Software
Word
Timeline
Brunel University London - Master Of Science, Advanced Engineering Design
01.2024 - Current
Intern - Choob Avaran Company
06.2023 - 10.2023
Intern Engineer - Faravaran Khodro Kia
05.2021 - 09.2021
Customer Service Representative - Supermarket
06.2020 - 09.2020
AmirKabir University of Technology - Bachelor Of Science, Mechanical Engineering
09.2018 - 03.2023