Nefeli Theodosiou
London,Harrow
Summary
Dynamic professional with expertise in customer relationship management, talent acquisition, and problem-solving. Proven track record in sales, business development, and B2B client relations. Skilled in database management, cash handling, and implementing effective up-selling strategies. Strong negotiation abilities combined with quality assurance knowledge enhance operational efficiency and drive business success.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work history
Assistant manager
TOM DIXON
London
2026.01 - Current
- Provided excellent customer service leading to repeat business and customer loyalty.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Delegated tasks to team members efficiently improving overall productivity.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Handled customer complaints effectively, restoring trust in our brand.
- Handled stock control duties diligently preventing overstocking or shortages.
- Created a positive work environment, resulting in higher employee morale.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
Assistant Manager
BO CONCEPT
2023.01 - 2025.11
- Due to continually exceeding targets month on month and exceptional customer service delivery have been continually promoted within this organisation.
- Recognised for the best sales performance last three years and regularly coach and mentor the team to support them in increasing their capabilities and confidence.
- Established and developed a loyal customer base who have become repeat customers and refer others.
- Regularly deputise for the Store Manager in their absence.
- Successfully developed and managed B2B client relationships, contributing to increased commercial opportunities and long-term partnerships.
- Responsibilities:
- Recruiting, training, coaching, and mentoring new team members, ensuring strict processes and procedures are embedded into every day working practices.
- Holding weekly team meetings to provide updates and utilising the opportunity to motivate them to support them in achieving their targets.
- Quickly building rapport with customers, informing them of various options to suit their requirements before compiling a detailed quotation for their review.
- Handled customer complaints effectively, restoring trust in our brand.
- Assisted in recruitment process to build an effective workforce.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Created a positive work environment, resulting in higher employee morale.
Senior Interior Designer
BO CONCEPT
2020.01 - 2023.01
Sales Consultant
BO CONCEPT
2018.01 - 2020.01
Arts Sales Executive
AMY TRADING LTD
2016.07 - 2018.01
- Continually exceeded short, mid- and long-term commercial targets due to developing lucrative client relationships and identifying opportunities to up and cross-sell without compromising the customer service experience.
- Effectively coordinated operations across two stores ensuring strict brand standards were adhered to.
- Built and continually developed a solid understanding of the art market to enable positive engagement with clients.
- Responsibilities:
- First point of contact for clients regarding the sale of fine art paintings, both in person and via the telephone, understanding their requirements and promoting a range of pieces.
- Opening and closing the store, upholding all security measures, and displaying artwork while overseeing all mounting and stretching.
- Devising and implementing commercial strategies to achieve revenue growth while liaising with management to drive business development opportunities.
- Completing a range of administrative responsibilities including processing large payments, updating the company website and handing all email and telephone enquiries.
Education
MSc - Media Management
Middlesex University
2014.10 - 2016.06
BA - Public Administration
Panteion University
2007.09 - 2013.09
Skills
- Customer relationship management
- Talent acquisition and onboarding
- Solution-oriented problem solving
- Sales and business development
- B2B client relations
- Professional communication skills
- Database and administration management
- Cash handling accuracy
- Up-selling and cross-selling strategies
- Negotiation skills
- Quality assurance and compliance
- Retail operations knowledge
- Proactive initiative taking
- Effective delegation
- Supervisory skills
- Creative product display
- Time management expertise
Websites
EDUCATION, QUALIFICATION AND TRAINING
- Courses: Selling Techniques
- Interior Design
- References upon request
Languages
Greek
Native
English
Fluent
German
Elementary
References
References available upon request.
Timeline
Assistant manager
TOM DIXON
2026.01 - Current
Assistant Manager
BO CONCEPT
2023.01 - 2025.11
Senior Interior Designer
BO CONCEPT
2020.01 - 2023.01
Sales Consultant
BO CONCEPT
2018.01 - 2020.01
Arts Sales Executive
AMY TRADING LTD
2016.07 - 2018.01
MSc - Media Management
Middlesex University
2014.10 - 2016.06
BA - Public Administration
Panteion University
2007.09 - 2013.09