Hi, I’m
Neethu Retnakumar
Cheam,SWK
Summary
Value driven Scaled Agile Product Owner. A successful leader known for focusing on increasing the value of application in Broadcasting, Ecommerce and Media industries. Consistently recognized for performance excellence and contribution to product success. Extremely adaptive and passionate about developing and refining skills and knowledge.
Overview
13
years of professional experience
Work History
Warner Bros. Discovery
SENIOR BUSINESS SYSTEMS ANALYST/Agile Product Owner
08.2021 - Current
Job overview
- Implemented all aspects of mortgage origination and systems across the product lifecycle.
- Efficiently worked in fast paced team environment and managed multiple requests to successful completion in a prompt and professional manner while communicating issue/status to appropriate stakeholders.
- Efficiently managed Agile Projects for on-time delivery consistently.
- Partnered with business stakeholders, technical architecture, UI/UX designers, and software engineering teams to deliver product with highest value to customers.
- Gathered requirements, performed analysis, defined and documented business processes and technical requirements to develop software product and in-memory database.
- Identified multiple opportunities for the process and systems changes along with requirements traceability.
- Acted as Agile Product Owner/SME on geographically distributed scrum delivery teams.
- Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
- Reduced project completion time by employing Agile methodologies and effective project management strategies.
- Led efforts to ensure compliance with regulatory guidelines in system design and implementation processes across the organization.
- Streamlined operations for increased productivity with thorough system evaluations and adjustments.
- Efficiently managed shifting priorities, demands and tight timelines using analytical and problem-solving skills.
- Created, prioritized and maintained product backlog.
- Actively participated/led Product Backlog Grooming, Program Iteration Planning, Sprint Planning, Stand-up, Retrospectives, Risk Management and Release Planning sessions.
- Managed/performed various types of testing including User Acceptance Testing.
- Formally accepted/approved product features after acceptance criteria was met, and approved releases.
- Mentored other Business Analysts.
- Performed system demo and training.
- Helped resolving critical support bugs.
- Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals
- Developed customized reports, meeting specific department needs while ensuring data accuracy and accessibility.
- Collaborated with stakeholders to gather requirements, translating them into actionable plans for system improvements.
BBC
Business Analyst / Dev-in-test
10.2015 - 08.2021
Job overview
- Functioned as lead technical contact and SME for internal stakeholders and external healthcare providers.
- Established product vision and direction for mobile application.
- Prioritized features and technical work to deliver greatest business value.
- Worked closely with internal stakeholders and external third parties for requirement gathering.
- Analyzed, documented, and maintained all functional and technical requirements for business process changes.
- Identified scope of improvements and determined appropriate requirements to enhance overall system performance.
- Engaged development team daily to design, test and deliver features and defect fixes.
- Executed user acceptance, integration, and regression testing.
- Coordinated requirements walk-through and sign-offs to verify process models reflected business needs.
- Planned and coordinated releases.
- Developed mitigation plans for potential system go-live issues.
- Managed post-production support to 24 external healthcare providers.
- DDD web application for mobile devices.
- Created training materials including feature release webinars and performed end user training.
BSKYB
Jnr Business Analyst / UAT Analyst[ Now TV]
07.2015 - 09.2015
Job overview
- Worked closely with internal stakeholders and external third parties to accurately define and document business processes and performed GAP analysis.
- Prepared presentations and facilitated system design and process workshops to obtain acceptance.
- Created use cases and executed user acceptance testing.
- Created project documentation for internal use and conducted End user training.
SBN Technologies Inc
Business Analyst
09.2013 - 12.2014
Job overview
- Identified needed business improvements and determined appropriate system solutions.
- Collected, defined, and analyzed business requirements.
- Prepared for and facilitated assessment/ blueprint workshops to analyze business requirements.
- Documented "as is" and "to be" business processes.
- Created use case scenarios based on business requirements.
- Analyzed system operating procedures to enhance overall performance.
News UK
Test Analyst
10.2012 - 08.2013
UST Global
Test Analyst
04.2011 - 08.2012
Job overview
- Identified critical defects, conducting root cause analysis and collaborating with the development team for timely resolutions.
- Facilitated quick issue resolution through clear defect reporting, providing precise steps to reproduce along with relevant screenshots or logs when needed.
- Increased overall test coverage, prioritizing high-risk functionalities for thorough examination.
- Contributed to successful product launches by identifying bottlenecks during stress testing and proposing optimization solutions.
Education
Cochin University of Science And TechnologyIndia
Bachelor of Technology from Civil Engineering Technology
04.2011
Skills
- Leadership
- Adaptability
- Product Development - Angular JS platform
- Scaled Agile (SAFe) Project Management
- Prioritization
- Analytical Skills
- Requirement Traceability
- Process Analysis
- Quality Improvement
- Documenting
- Testing
- On-Time Delivery
- Provide Training
- Systems Analysis
- Defect Identification
- Requirements Gathering
- Software Development Lifecycle
- Data Analysis
- Data Modeling
- Agile Project Planning
- Cost Benefit Analysis
- Azure
- Browserstack
- GraphQL
- SQL
- Postman
- Microsoft Silverlight
- HP ALM (Application Lifecycle Management)
- JIRA
- Confluence
- Slack
- SharePoint
- Microsoft Teams
- Zoom
TOOLS
Additional Information
- Completed Agile SAFe Training
- Completed BPMN Training
- Completed Agile Business Analysis Training
Timeline
SENIOR BUSINESS SYSTEMS ANALYST/Agile Product Owner
Warner Bros. Discovery
08.2021 - Current
Business Analyst / Dev-in-test
BBC
10.2015 - 08.2021
Jnr Business Analyst / UAT Analyst[ Now TV]
BSKYB
07.2015 - 09.2015
Business Analyst
SBN Technologies Inc
09.2013 - 12.2014
Test Analyst
News UK
10.2012 - 08.2013
Test Analyst
UST Global
04.2011 - 08.2012
Cochin University of Science And Technology
Bachelor of Technology from Civil Engineering Technology