Neeta Karki
barking,Essex
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
3
3
Languages
1
1
Certification
5
5
years of post-secondary education
5
5
years of professional experience
Work history
Production supervisor
Pure (health food restaurant)
London at victoria streets, United Kingdom
2023.11 - 2026.07
- Conducted staff training sessions boosting skill development across the workforce.
- Monitored equipment performance regularly, maintaining optimal operation conditions at all times.
- Liaised with other department heads facilitating smoother interdepartmental communication and collaboration.
- Streamlined operations for increased productivity by implementing efficient scheduling procedures.
- Optimised workflow to enhance production efficiency using lean manufacturing principles.
- Compiled data on economics, supply chain and industry trends to build successful manufacturing plans.
- Estimated costs, generated reports, and maintained detailed records.
Senior customer service assistant
Frontline consult pvt.ltd(froxjob )
kathmandu, nepal
2021.04 - 2022.06
- Managed challenging situations for successful resolution of customer problems.
- Developed strong relationships with customers by providing exceptional service.
- Acted as the primary point of contact for all customer inquiries.
- Delivered high-quality service with a friendly attitude.
- Executed seamless service for improved customer loyalty.
- Attended training courses for skills enhancement.
- Drove continuous improvement by constantly monitoring agent performance and identifying additional training needs.
- Delivered prompt responses, leading to improved customer satisfaction rates.
- Handled sensitive information confidently, ensuring client privacy and trust was maintained.
- Ensured smooth operations by coordinating with other departments effectively.
Education
Master's - digital marketing
University of East London
City of london 2023.09 - 2024.10
Bachelor of Business Administration - Management (bba)
Nova International College
Nepal 2015.01 - 2018.12
Skills
- Basic bookkeeping
- Patience and composure
- Organisational efficiency
- Reliable punctuality
- Meeting room preparation
- Telephone operation
- Hospitality standards
- Positive outlook
- Front desk security protocols
- CCTV monitoring and incident reporting
- Multitasking and prioritisation
- Envoy
Languages
English
Proficient (C2)
Hindi
Proficient (C2)
Nepali
Proficient (C2)
Personal Information
- Date of birth: November 5, 1989
- Nationality: Bangladeshi
Certification
Customer Service Representative, Barista , Health and safety
Affiliations
- Free lancing, public speaking and volunteering
References
References available upon request.
Custom
- Work well under pressure as part of a team
- Well-groomed appearance
- Polite, respectful, and courteous manners
- Responsible, efficient, and flexible
- Ability to work in a fast-paced, intense environment smoothly.
Timeline
Production supervisor
Pure (health food restaurant)
2023.11 - 2026.07
Master's - digital marketing
University of East London
2023.09 - 2024.10
Senior customer service assistant
Frontline consult pvt.ltd(froxjob )
2021.04 - 2022.06
Bachelor of Business Administration - Management (bba)
Nova International College
2015.01 - 2018.12