NEERJA JOHARY
London
Summary
Dynamic and results-driven professional, complemented by an MBA in Luxury Brand Management. Adept at driving sales growth, enhancing customer experiences, and building long-lasting customer relationships. With a deep understanding of consumer behaviour, brand positioning and market trends, excel in creating engaging shopping experiences and building customer loyalty. Ready to contribute to boosting sales and creating positive shopping experiences.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Sales Assistant
Kurt Geiger
London, Selfridges
02.2025 - 04.2025
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Ensured stock replenishment on time to maintain product availability.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Utilised excellent communication skills to provide detailed product information.
Sales Assistant
Elite Associates
London
11.2024 - 02.2025
- Worked with different brands in boutique stores, Harrods and Selfridges.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
Reservations Agent
St. Giles Hotel
London
09.2024 - 10.2024
- Kept up-to-date records of bookings, ensuring accuracy at all times; handled payments and customer queries.
- Dealt with high-volume calls and emails competently to meet service targets.
Sales Executive
Diptyque Paris
London
11.2023 - 07.2024
- Managed day-to-day sales operations, ensuring exceptional customer service and achieving sales targets consistently.
- Developed in-depth knowledge of the store's product offerings, enabling personalized recommendations and upselling opportunities.
- Built and maintained strong relationships with customers, leading to a loyal client base and repeat business.
- Trained and mentored new sales associates, improving overall team performance and customer satisfaction.
- Handled inventory management and stock replenishment, ensuring optimal product availability and minimizing shrinkage.
- Resolved customer complaints and issues efficiently, enhancing customer retention and brand reputation.
Sales Advisor
Arket
London
06.2023 - 11.2023
- Successfully met deadlines, resulting in increase in team productivity.
- Gave excellent advice to maintain consistently high sales.
- Delivered faultless customer experiences through responsive, attentive service.
- Communicated with customers to determine needs, provide recommendations and upsell services.
Team Member
Itsu
London
05.2022 - 06.2023
- Improved team efficiency through fostering positive collaboration and a cooperative work environment.
- Ensured smooth kitchen operation by overseeing daily product inventory.
- Worked with kitchen staff during busy periods to maintain service delivery quality and wow guests with amazing meals.
Sales Assistant
Mac Cosmetics
New Delhi
01.2020 - 03.2020
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Offered coupons and discounts for customers to avail of selected promo items, exercising marketing strategies.
- Arranged and revamped displays to establish aesthetics and attractive appearance, attracting more customers.
Senior Sales Executive
Pushpanchal Developers Infratech Private Limited
New Delhi
12.2016 - 12.2019
- Answered and solved queries.
- Created advertisements and introduced offers to clients.
- Advised about the offers and sold them.
- Secured new clients through targeted prospecting and networking.
- Organized events and site & office meetings.
- Maintained healthy and peaceful relationships with clients.
Customer Service Executive
TT Enterprises Private Limited
New Delhi
10.2016 - 11.2016
- Guided the customers through the application process.
- Updated and completed customer visa applications for further processing.
- Called and organized visits to the office for corrections.
Education
Masters of Business Administration - Luxury Brand Management
Glasgow Caledonian University
London, England 01.2022 - 05.2023
Bachelor of Arts - Political Science Honours
University of Delhi
New Delhi, India 06.2013 - 07.2016
Diploma of Higher Education - Computer Science
IASE Deemed University
Rajasthan, India 04.2009 - 05.2011
Skills
- Customer Relationship Management
- Active Listening
- Problem-Solving
- Strong Communication
- Product Knowledge
- Conflict Resolution
- Attention to Detail
- Multitasking
- CRM Software Proficiency
- Persuasion
- Sales Strategy
- Lead Generation
- Upselling and Cross-Selling
- Goal-Oriented
- Market Research
- Presentation skills
- Brand Positioning & Development
- Luxury Sales Strategy
- Market Analysis & Consumer Insights
Volunteering
Event Coordinator, UK INDIA DOSTI FESTIVAL (INDIAN FOLK ART FESTIVAL BY MITHILASMITA), Collaboration with The Nehru Centre, 03/01/23, Assisted in organizing and managing the visitor facilitation, exhibition setup, photography & event organizing., Collaborated with the team., Received a certificate of Appreciation for outstanding contribution to the event.
Timeline
Sales Assistant
Kurt Geiger
02.2025 - 04.2025
Sales Assistant
Elite Associates
11.2024 - 02.2025
Reservations Agent
St. Giles Hotel
09.2024 - 10.2024
Sales Executive
Diptyque Paris
11.2023 - 07.2024
Sales Advisor
Arket
06.2023 - 11.2023
Team Member
Itsu
05.2022 - 06.2023
Masters of Business Administration - Luxury Brand Management
Glasgow Caledonian University
01.2022 - 05.2023
Sales Assistant
Mac Cosmetics
01.2020 - 03.2020
Senior Sales Executive
Pushpanchal Developers Infratech Private Limited
12.2016 - 12.2019
Customer Service Executive
TT Enterprises Private Limited
10.2016 - 11.2016
Bachelor of Arts - Political Science Honours
University of Delhi
06.2013 - 07.2016
Diploma of Higher Education - Computer Science
IASE Deemed University
04.2009 - 05.2011
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