Neeraja Koppu

• Collaborated with Business & Engineering teams to deliver technical solutions that caters the Business Users in Digital transformation journey for a Digital Product transformation of £4.5 million GBP.
• Communicated adjustments to plans to stakeholders & leadership teams efficiently during updates & consistent in showing program increment every quarter on.
• Utilized agile methodologies to streamline project processes improving team agility and response to changing requirements.
  Developed comprehensive contingency plans, preparing for unforeseen challenges by effective RAID management without disrupting project momentum.
• Managed stakeholder relationships across various departments, facilitating smooth communication and collaboration on project objectives.
• Led projects from concept to post-implementation review.
  Directed multi-department teams to successfully complete technical projects within deadlines and budgets.
• Played instrumental role for driving every PI planning by coolobrating,coordinating product managers,project managers,portfolio managers by working along with the RTE.
• Collaborated with senior management to define various Agile metrics, promoting best Agile practices across the organization.
• Acquired necessary software, hardware, and infrastructure to align with program requirements in establishing home developed Digital Product Review room of it's kind in Retail 3D digital transformation space.
• Collaborated & established streamlined Risk registers at portfolio level in Monday.com
• Used well-organized Agile(Scrum,Kanban)methodologies to efficiently manage project needs.
• Delivered incremental value at portfolio level thru SAFe framework.
  Monitored budget Vs expenses along with Senior Leadership team for cost effective program delivery.
• Led the automation & integration of manual business process resulting in 15% manual efforts in a year.
• Planned, designed, and scheduled phases for large projects.
  Worked with engineering team in establishing DevOps process for CI/CD pipeline implementation.
  Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring in JIRA board & Monday.com.
  Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices thru Scrum Retrospections.

• Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.
• Facilitated Agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance
• Facilitated Release Planning, Sprint Planning, Backlog Grooming, Daily Stand up and Retrospective meetings
• Removed team impediments daily to allow the team to deliver the sprint goals and deliverable.
• Provided extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity.
• Maintained task board and produced daily burn down charts using the tools like JIRA, Rally and Azure.
• Worked closely with Product Owners, coordinating product backlog grooming and story estimation.
• Coached and empowered teams to self-organize and grow cross-functionally
• Facilitated Backlog grooming sessions with Product owner, which helped in effective sprint planning sessions
• Tracked and reported status and other metrics against goals on an ongoing basis.
• Planned, designed, and scheduled phases for large projects.
  Worked with engineering team in establishing DevOps process for CI/CD pipeline implementation.
  Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring in Azure board.
  Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices thru Scrum Retrospections.

• Project Name: 5G Ericsson Network Manager
• Client:Ericsson Ireland.
• Project Description: Develop the Ericsson Network manager for 5G technology
• ·Role: Lead ScrumMaster

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• Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
• Led sprint reviews and planning meetings to promote full team engagement.
• Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
• Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
• Anticipated impediments to team delivery involving cultural barriers and logistical challenges.
• Worked to provide continuous improvement for product development lifecycle.
• Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint.
• Worked effectively with multiple Scrum teams both internally and off-shore.
• Worked across teams outside of engineering to find solutions and answers to issues encountered by engineering personnel.
• Managed product backlog and supported Scrum framework for monthly sprint releases.
• Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
• Researched current trends to stay knowledgeable in Scrum methods.
• Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
• Provided extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity.
• Evangelized Agile as strategic asset of culture and business value.
• Shielded scrum team from external interference for optimal productivity and success of Agile process.
• Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
• Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.

• Project Name: Transition and implementation of LLOYDS BANK PLC from Cognizant to TCS
• Transition and implementation of LLOYDS BANK PLC from Cognizant to TCS
• Ensure the smooth transition from Cognizant to TCS by establishing transition plan
• Ensure successful cross transition KTs and playbacks by the team
• Review of Documents like Master Test plan, Detailed Test plan, End of Test Summary Report, Estimates
• Handling client escalations
• Participation of client every day synch up meetings and providing updates on the Offshore deliverable progress
• Preparation of project estimates and get reviewed by the delivery manager
• Ensure the project delivery on time with quality
• Conduct floor show/walk during client visit in offshore.
• Established and tracked quality department goals and objectives.
• Applied coaching techniques and tools to support managers and team members in improving performance.
• Tracked quality issues with external customers, suppliers and internal plant operations.
• Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
• Determined quality department standards, practices and procedures.
• Cooperated with several integration teams to verify adherence to quality standards.

• Develop and implement GE Healthcare Customer face interface using Siebel application in Agile methodology –Scrum Framework
• Role: ScrumMaster/Project lead/Test Lead/Dev Team member
• Responsibilities:
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Developed and maintained courteous and effective working relationships.
• Collaborated with team members to achieve target results.
• Improved operations through consistent hard work and dedication.
• Identified issues, analyzed information and provided solutions to problems.
• Conducted research, gathered information from multiple sources and presented results.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Participated in team-building activities to enhance working relationships.
• Maintained energy and enthusiasm in fast-paced environment.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Resolved problems, improved operations and provided exceptional service.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Delivered services to customer locations within specific timeframes.

• Created documentation for managed Siebel environments to support multi-disciplinary development efforts.
• Designed new module integration plans to minimize operational disruptions and support streamlined update processes.
• Managed unit tests of new and in-situ Siebel modules.
• Integrated new interface elements to enterprise applications, prioritizing ease-of-use factors.
• Supported testing and remediation efforts.
• Collaborated with multiple team developers to address user concerns, bugs and performance defects in operational assets.
• Analyzed production logs and data for potential issues during troubleshooting investigations.
• Tested and deployed scalable and highly available software products.
• Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
• Created proofs of concept for innovative new solutions.
• Estimated work hours and tracked progress using Scrum methodology.
• Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.