Neeraj Katoch
Huntingdon
Summary
Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.
Overview
4
4
years of professional experience
Work History
Sales Supervisor
BHALLA PETROLEUM LTD
2022.12 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Monitored daily sales performance and provided feedback to each team member.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Developed and implemented strategies to increase sales and improve customer service.
Customer Service Cashier
NOBLE RETAIL LTD
2020.07 - 2022.11
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
Education
Master of Science - ADVANCED COMPUTER SCIENCE WITH RESEARCH
UNIVERSITY OF HERTFORDSHIRE
Hatfield, United Kingdom07.2022
Bachelor of Science - Mathematics
GOVERNMENT COLLEGE
INDIA06.2017
Skills
- Sales Presentations
- Effective selling techniques
- Sales strategy development
- Management Support
- Sales Training
- Sales Reporting
- CRM software proficiency
- Reporting data
Additional Information
PROFESSIONAL REFERENCES
SHAMLI SHAMLI
IT BUSINESS ANALYST
LINX PRINTING TECHNOLOGIES
8 STOCKS BRIDGE WAY, ST. IVES
PE27 5JL
01480302100
SHAMLITHAKUR4050@GMAIL.COM
Timeline
Sales Supervisor
BHALLA PETROLEUM LTD
2022.12 - Current
Customer Service Cashier
NOBLE RETAIL LTD
2020.07 - 2022.11
Master of Science - ADVANCED COMPUTER SCIENCE WITH RESEARCH
UNIVERSITY OF HERTFORDSHIRE
Bachelor of Science - Mathematics
GOVERNMENT COLLEGE
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