NEELAPU ABHISHEK
Norwich,United Kingdom
Summary
Results-driven Supply Chain and Customer Operations professional with 5+ years of experience across international customer service, order management, and inventory operations. Currently working as Associate – Logistics at Ingram Micro, managing domestic and international order lifecycle using SAP SD. Experienced in cross-border logistics, SLA & KPI monitoring, export documentation, and stakeholder coordination. Additional hands-on exposure to SAP MM through inventory and material planning support in a family-owned business. MBA candidate in Business Management with strong analytical and operational expertise.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Logistics associate
Ingram Micro
Norwich, Norfolk
2025.10 - Current
- Managed 80+ monthly international orders using SAP SD, achieving 98% on-time delivery and reducing order errors by 15%
- Reviewed and validated customer purchase orders to ensure accuracy of pricing, quantities, and delivery details.
- Coordinated with warehouse, transportation, and procurement teams to ensure timely order fulfillment.
- Monitored order status and proactively resolved delays, discrepancies, and shipment issues.
- Ensured compliance with company policies, SLAs, and customer requirements.
- Handled order modifications, cancellations, returns (RMA), and credit processing.
- Maintained accurate records in ERP systems (e.g., SAP-SD, SAP-MM)
- Communicated with customers regarding order updates and delivery schedules.
- Tracked shipments and ensured proper documentation for dispatch and invoicing.
Senior Process Associate
Eclat Health Solutions
Hyderabad
2023.05 - 2024.08
- Created detailed reports for senior management review.
- Managed financial and claim processing operations.
- Trained team members on insurance verification and billing processes.
- Prepared performance reports for senior management.
- Improved team efficiency through structured process improvements.
Senior Process Associate
Cognizant Technology Solutions India Pvt. Ltd
Hyderabad
2022.04 - 2023.05
- Conducted accounts receivable analysis and claim follow-ups.
- Managed denial management and appeal submissions.
- Ensured accurate payment posting and documentation compliance.
Revenue Cycle Representative
IKS Health PVT.LTD
Hyderabad
2021.04 - 2022.03
- Verified insurance eligibility and submitted claims.
- Followed up on denied claims and reconciled billing discrepancies.
- Maintained strong client and insurer communication.
Business Operations Support
Neelima Agencies
Hyderabad, Telengana
2016.03 - 2020.10
- Supported material planning and inventory management using SAP MM.
- Assisted in purchase order creation and vendor coordination.
- Monitored stock levels and ensured optimal material availability.
- Helped maintain accurate inventory records and reduce stock discrepancies.
- Coordinated with suppliers to ensure timely procurement and delivery.
Education
Master of Business Administration - Business Management
University of East Anglia
Norwich 2024.09 - 2025.09
Bachelors - Computer science
KG Reddy College of Engineering And Technology
Hyderabad 2016.06 - 2020.10
Skills
- SAP SD (Sales & Distribution)
- SAP MM (Material Management)
- Domestic & International Order Management
- Inventory & Material Planning
- Export Documentation & Compliance
- SLA & KPI Monitoring
- Process Improvement
- Customer Relationship Management
- MS Excel & ERP Systems
- Listening to customers needs
Languages
English Fluent
Telugu Native
Hindi Fluent
Tamil Upper intermediate
Hobbies and interest
Passionate about playing cricket, which has strengthened my teamwork, strategic thinking, and leadership skills. I also enjoy travelling, exploring new cultures, and gaining fresh perspectives that inspire creativity and adaptability.
Timeline
Logistics associate
Ingram Micro
2025.10 - Current
Master of Business Administration - Business Management
University of East Anglia
2024.09 - 2025.09
Senior Process Associate
Eclat Health Solutions
2023.05 - 2024.08
Senior Process Associate
Cognizant Technology Solutions India Pvt. Ltd
2022.04 - 2023.05
Revenue Cycle Representative
IKS Health PVT.LTD
2021.04 - 2022.03
Bachelors - Computer science
KG Reddy College of Engineering And Technology
2016.06 - 2020.10
Business Operations Support
Neelima Agencies
2016.03 - 2020.10