Neelam Hussain
Graduate In Business & Law
102 Oxford Road , Middlesbrough
Summary
PERSONAL PROFILE
A motivated, adaptable, and responsible individual who holds a BA (Hons) degree in business and law. An enthusiastic retail sales professional with a proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skilled in learning customer needs, directing them to desirable merchandise, and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Customer Assistant
Marks and Spencer
Teesside Park , Stockton
05.2021 - 12.2022
- Trained and mentored team members to promote productivity, and led the staff to achieve a 99%+ customer service satisfaction rate
Customer Service Advisor
First Source - Natwest
Middlesbrough
02.2021 - 04.2021
- Answered 50+ inbound calls daily to address customer inquiries, resolve issues, and provide information on new products and services.
Customer Assistant
Marks and Spencer
Teesside Park Stockton
10.2017 - 02.2021
- Stock replenishment and rotation depend on the season and company promotions.
- Operating cash registers for cash, check, and credit card transactions with excellent accuracy levels.
- Prioritizing helping customers over completing other routine tasks in the store.
Job Club Volunteer
Middlesbrough Council
Middlesbrough
05.2018 - 03.2019
- Led workshops for job seekers to provide information on job searching, application completion, and resume building.
Customer Assistant
Boots
Middlesbrough
10.2016 - 01.2017
- Assisted customers with sales orders, returns, and exchanges.
- Boosted sales through product promotion and direct customer engagement.
Career Advisor Volunteer
Teesside University
Middlesbrough
01.2016 - 02.2016
- Helping undergraduates with CVs and application forms for jobs, work placements, and seeking graduate employment
Crew-Member
McDonald's
Teesside Park
09.2014 - 10.2016
- Trained new team members on procedures, customer service, and sales techniques.
- Worked well with teammates and accepted coaching from the management team.
Work Placement
Jacksons Law Firm
Stockton-on-Tees
11.2013 - 11.2013
- Communicated pertinent information to clients via phone, email, and mail.
- Revised and finalized letters, briefs, and memos.
Assistant Volunteer
Linthorpe Community Primary School
Middlesbrough
07.2012 - 07.2012
- Implemented daily routines and activities to stimulate and engage children.
Education
BA (Hons) - Business with Law
Teesside University
Middlesbrough 09.2014 - 2017.06
Some College (No Degree) -
Macmillan Academy Sixth Form
Middlesbrough 01.2012 - 2014.01
GCSE -
Acklam Grange School
Middlesbrough 01.2007 - 2012.01
Skills
Ability to manage different personalities and backgrounds, motivate and discipline team
References
References are available on request.
Qualifications and Training
Level 2 Information, Advice & Guidance (IAG) (NCFE) Middlesbrough College 15th February 2019
Prevent for Employers - E-learning Education & Training Foundation 23rd August 2018
Health & Safety Awareness -E-learning Middlesbrough Council 24th May 2018
Level 3 Award in Education and Teacher Training City & Guilds Middlesbrough Council 22nd May 2018
Safeguarding in FE 2016 -E-learning Education & Training Foundation 13th February 2018
Timeline
Customer Assistant
Marks and Spencer
05.2021 - 12.2022
Customer Service Advisor
First Source - Natwest
02.2021 - 04.2021
Job Club Volunteer
Middlesbrough Council
05.2018 - 03.2019
Customer Assistant
Marks and Spencer
10.2017 - 02.2021
Customer Assistant
Boots
10.2016 - 01.2017
Career Advisor Volunteer
Teesside University
01.2016 - 02.2016
BA (Hons) - Business with Law
Teesside University
09.2014 - 2017.06
Crew-Member
McDonald's
09.2014 - 10.2016
Work Placement
Jacksons Law Firm
11.2013 - 11.2013
Assistant Volunteer
Linthorpe Community Primary School
07.2012 - 07.2012
Some College (No Degree) -
Macmillan Academy Sixth Form
01.2012 - 2014.01
GCSE -
Acklam Grange School
01.2007 - 2012.01
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