Neelakantan S
Bangalore
Summary
Results-driven Operations Analyst skilled in resource planning and opportunity management. Drives operational efficiency through progress tracking and insightful reporting. Supports system rollouts with thorough documentation and coordination. Experienced Sales Operations Associate focused on contract management and database integrity, ensuring accurate customer orders and timely fulfilment while training team members to enhance collaboration.
Overview
8
8
years of professional experience
Work History
Operations Analyst 1 Sales Support
IQVIA
Bangalore
09.2022 - Current
- Supported operational initiatives including opportunity management, resource planning, and tracking.
Developed knowledge in business functions to enhance operational effectiveness.
Assisted local functions by tracking progress, providing reports, and identifying potential issues.
Documented and coordinated system rollouts, ensuring follow-up on actions for seamless execution.
Sales Operations Associate
Dell
Bangalore, India
06.2018 - 08.2022
- Processed customer orders by entering data into the system, ensuring timely fulfillment.
- Coordinated with sales representatives and customers to deliver precise quotes and estimates, improving decision-making.
- Managed contract activities for Renewal Sales, facilitating upgrades and de-installations to ensure customer satisfaction.
- Maintained database integrity while modifying contracts.
- Executed estimates and initiatives for NALA region, streamlining processes to support operational efficiency.
- Acted as primary contact for stakeholders in complex account coordination.
- Communicated additional licensing steps to customers via SFDC Chatter and Teams Messenger.
- Trained team members on contract execution using electronic tools and platforms.
Education
Master of Business Administration - Marketing and HR
CMR center for business studies
Bengaluru, KA2018
Skills
- Resource planning
- Opportunity management
- Contract management
- Database integrity
- Salesforce management
- Customer satisfaction
- Report generation
- Team collaboration
- MS office suit proficiency
Languages
English
Proficient
C2
Hindi
Elementary
A2
Tamil
Proficient
C2
kannada
Proficient
C2
Interests
- Reading books
- Playing and watching cricket
- trekking
Timeline
Operations Analyst 1 Sales Support
IQVIA
09.2022 - Current
Sales Operations Associate
Dell
06.2018 - 08.2022
Master of Business Administration - Marketing and HR
CMR center for business studies