Neela Basavaraju

• Analysis and investigation of alerts arising from Azure Sentinel, Microsoft Defender for endpoints and cloud app security
• Analysis, investigation and refinement of alerts and reports arising from Behaviour Analytics tools like Dark Trace, Iron net
• Recognise potential, Successful and Unsuccessful intrusion attempts and compromises through reviews and analyses event details and summary information
• Identify suspicious/malicious activities
• Worked in 24/7 Security Operation Center
• Investigate Malicious phishing e-mails domains and IP’s using open-source tools and recommend blocking based on analysis.

• Servers Patch Management (SolarWinds Patch Manager (Windows Servers)) Vulnerability Management using internally developed software SVM.
• Generating weekly reports for internal infrastructure and security team.
• Update 3rd party software using SVM on windows servers Management and Administration of Windows Servers,VMWare (v6-6.5) and Hyper-V Virtual environments (2012-2016 servers) Manage and Administer Commvault Backups, Office 365 Administration, Workday administration, Active directory Administration Involved in datacenter migration from UK to Dublin and Office Move (Co-ordinating to Senior infrastructure and Network Team from Branch office) Co-ordinating with Development teams for server inventories Co-ordinating with Administration teams in planning office move and disposing Hardware.
• Liaise Vendors and other IT personal for problem resolution.
• Optimized system security and performance with proactive changes such as outdated servers and server hardening.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.

• Working in a busy Command Centre environment - Manage and monitor all installed systems and infrastructure globally.
• Proactively monitor alerts generated from monitoring system (IBM Tivoli Netcool) and Reactively from customer requests.
• Providing 2nd line -Managing/Maintain Microsoft Windows and VMware environments.
• Providing guidance and accept responsibility for performance and reliability of various cross-platform applications and services and ensure that system failures are restored in timely manner, measured against SLAs.
• Application performance management
• Change , Incident and problem management.
• Working with managed customers and live environments involves having to work under pressure and prioritising tasks.

• Managing Helpdesk and Level 1 desktop tasks Logging calls and troubleshooting calls logged in helpdesk Building Laptops and desktops using SCCM Active directory and Exchange user Management Managing and troubleshooting MAC Level 2 tasks Monitoring, administration PRTG, Backups and troubleshooting Mimecast Administration (Mail security) Patch Management using Manage Engine Desktop Central Managing and administrating vSphere 6.0 Environment.
• Projects: Migrated file server from Microsoft 2008 R2 server to Windows 2012 R2 server Monitoring tool PRTG migration Rolled out Windows 10 clients across company Upgraded bespoke Finance software and rolled out clients across company.
• Upgraded signature tool on 2013 exchange server.

Calls receiving and logging in a call management system

Interacting with internal users on issues thru email/phone

Investigating and troubleshooting Windows related issues

User management in Active Directory

Troubleshooting VPN issues

• Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
• Diagnosed and resolved user system functionality issues to enable completion of desired operations.

• Managing and administering citrix and windows servers.
• Point of contact for, Secure Gateway and other multiple Citrix environments across different versions.
• Providing after hours Level 2/3 support on emergency and need basis.
• Patch Management of Windows and Citrix Servers.
• Escalation point for all Citrix issues and Windows servers.
• Responsible for supporting internal users – worked on Citrix versions Metaframe Presentation Server 3.0 and 4.0 on Windows 2000 servers.
• Implemented,and tested installation and update of Citrix servers.

• Managing and administering citrix and Windows servers.
• Account management in Active Directory for Citrix users.
• Day-to-day operations, management of applications in Citrix Farm.
• Performed Call logging, updating and closing incidents in ticketing system.