Neel Mistry
London
Summary
Dynamic and adaptable professional with 10+ years of experience in operations, admin, sales, and team management. Skilled in training, onboarding, and implementing new processes and systems. Proven ability to streamline workflows, support cross-functional teams, and drive growth in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Pharmacy Manager
Dollmead Ltd
London, United Kingdom
08.2025 - Current
- Managed daily pharmacy operations to ensure compliance with regulatory standards.
- Supervised staff training programs to enhance team knowledge and efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed market trends and made informed stock purchasing decisions to enhance supply chain efficiency.
- Designed and implemented application features to streamline functionality.
- Facilitated payment operations to maintain vendor relationships and operational efficiency.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
Business Administrator Officer
Camascope Limited
UK
08.2023 - 02.2025
- Managed and maintained accurate company data and administrative records to support daily business operations.
- Prepared and issued customer invoices in a timely and accurate manner.
- Followed up on outstanding payments via email and telephone to ensure prompt collection.
- Encouraged and assisted customers in setting up Direct Debit payments to streamline receivables.
- Compiled and presented weekly meeting data and performance summaries for the CEO and team to support strategic planning.
- Provided regular financial and operational reports directly to the CFO to support informed decision-making.
- Collaborated with the customer support team to help resolve client queries and ensure high levels of customer satisfaction.
- UK Office
Organization Manager
Camascope Limited
India
05.2016 - 07.2023
- Built and led a cross-functional team of 15+, collaborating directly with the Co-Founder to drive key milestones across operations, IT, product, finance, and customer success.
- Established and scaled a new tech office in Vadodara, managing recruitment, onboarding, and office setup for IT and development teams.
- Supported product development by identifying bugs, testing new features, and collaborating with UX/UI teams to enhance user experience based on real-time feedback.
- India Office
Sales Representative
BNS Colorama
India
05.2015 - 07.2017
- Specialized in telesales of pharmaceutical products to UK-based pharmacies, focusing on upselling, repeat orders, and long-term client retention.
- Promoted new medications and special offers, increasing product visibility and driving additional revenue through consultative selling.
- Built and nurtured trusted relationships with pharmacists by providing timely updates on high-demand items, shortages, and inventory planning.
- Served as a reliable product advisor, offering accurate information, alternative solutions, and proactive support to ensure smooth order fulfillment.
- Handled high-volume sales calls daily, balancing order processing with strategic promotion of complementary or in-demand products.
- Maintained detailed knowledge of stock levels and trends, helping clients make informed purchasing decisions and avoid supply gaps.
- Known for a clear, confident communication style, strong listening skills, and a customer-first mindset that fosters repeat business.
- India
Education
Bachelor of Commerce -
Sunrise University
Skills
- Xero - 4
- Freshdesk (Ticketing Solution) - 5
- Go-Cardless - 4
- Excel - 4
- Word - 4
- UX/UI - 3
- PowerBI - 2
- Microsoft 365 - 4
- Adobe XD - 4
Languages
English - Fluent
Hindi - Fluent
Gujarati - Mother Tongue
Social
Neel Mistry (Linkedin)
Personal information
- Neel.mistry5911@gmail.com
- 07438865739
- London
About Me
Travel junkie, music nerd, and certified foodie. If I’m not fixing workflows, I’m probably fixing a plate or binge-watching something with great sound.
Timeline
Pharmacy Manager
Dollmead Ltd
08.2025 - Current
Business Administrator Officer
Camascope Limited
08.2023 - 02.2025
Organization Manager
Camascope Limited
05.2016 - 07.2023
Sales Representative
BNS Colorama
05.2015 - 07.2017
Bachelor of Commerce -
Sunrise University