Neel Acharya
Bristol,united kingdom
Summary
Highly motivated and detail-oriented hospitality professional with comprehensive training in hotel management. Equipped with hands-on experience in front office operations, guest relations, and hospitality services, gained through internships at prestigious hotels. I aim to contribute to a dynamic hospitality team by applying strong communication skills, problem-solving abilities, and a passion for guest satisfaction. Seeking to enhance service delivery and operational efficiency in a reputable hotel or hospitality group.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Intern
Shakun Palace Hotel, Jhalawar
Jhalawar, India
07.2023 - 12.2023
- Worked closely with the front office team to manage guest arrivals, departures, and room allocations, ensuring operational efficiency and guest satisfaction.
- Handled guest inquiries and facilitated communication between departments to maintain smooth operations.
- Gained exposure to front office software systems for reservation management and billing processes.
- Demonstrated a proactive approach to enhancing guest experiences through personalized service and attention to detail.
Intern
Alila Diwa - Hyatt Brand
Goa, India
01.2023 - 05.2023
- Provided front-line support to the front office team, managing guest check-ins, reservations, and customer inquiries, ensuring an excellent guest experience.
- Assisted in maintaining high standards of service in accordance with Hyatt's luxury brand expectations, contributing to a seamless guest journey.
- Supported daily hotel operations by coordinating with housekeeping, food & beverage, and concierge teams to enhance guest satisfaction.
Education
12th - sience
Pallavan Senior Secondary School
Jhalawar, RajasthanBachelor of Science in Hotel Management -
Institute of Hotel Management and Administration
Shimla, IndiaSkills
- Customer service excellence
- Food safety compliance
- Restaurant operations
- Health and safety regulations
- Customer complaint handling
Certification
- Certified in Food Safety and Hygiene – Food Safety and Standards Authority of India (FSSAI)
- Front Office Operations – Internship Certification from Alila Diwa, Goa
- Hospitality Etiquette and Guest Services Training – Shakun Palace, Jhalawar
Interests
- Culinary Exploration: Passionate about exploring global cuisines and trends, with an interest in sustainable food sourcing and innovative culinary techniques that enhance guest experiences.
- Hospitality and Guest Experience Design: Keen interest in understanding and improving the guest journey, from check-in to check-out, focusing on creating memorable and personalized stays.
Timeline
Intern
Shakun Palace Hotel, Jhalawar
07.2023 - 12.2023
Intern
Alila Diwa - Hyatt Brand
01.2023 - 05.2023
- Certified in Food Safety and Hygiene – Food Safety and Standards Authority of India (FSSAI)
- Front Office Operations – Internship Certification from Alila Diwa, Goa
- Hospitality Etiquette and Guest Services Training – Shakun Palace, Jhalawar
12th - sience
Pallavan Senior Secondary School
Bachelor of Science in Hotel Management -
Institute of Hotel Management and Administration
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