Neeja Malan
London
Summary
A dedicated professional with expertise in Anti-Money Laundering (AML) and Financial Crime Prevention, demonstrating a strong attention to detail and compliance mindset. Proficient in customer service and relationship management, with a proven track record in data analysis, case documentation, and fraud investigation. Skilled in KYC, CDD, EDD, and customer exit reviews, complemented by problem-solving and decision-making abilities. Adept at regulatory compliance including FinCEN and internal audit processes, as well as suspicious activity reporting (SAR) and transaction monitoring using Actimize, SAS, and FICO Tonbeller. Committed to advancing career goals within the financial crime prevention sector while maintaining high standards of integrity and professionalism.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Bar Team Member
Hoop & Grapes
Farrington
2026.01 - 2026.03
- Delivered friendly customer service in a busy pub environment.
- Prepared and served beers, wines, spirits, and other beverages.
- Operated the POS system and handled cash/card payments.
- Maintained cleanliness and organization of the bar area.
- Worked with the team to ensure fast and efficient service during busy hours.
- Part-time
Payment Compliance, Specialist
Airbnb
2024.09 - 2025.05
- Work with a team of investigators to assess risk and coordinate field reviews of Laws and policies.
- Complete required investigations on referred files promptly.
- Monitor the quality of independently conducted investigations.
- Analyze first reports of loss and underlying file material to uncover suspicious activities.
- Break down data to verify the validity of suspicious entries.
- Conducted interviews, gathered detailed information, and completed field investigations.
- Investigated any potentially fraudulent activities with a focus on thoroughness, quality, and costs.
- Payment Risk, Specialist
- Analyze discrepancies, conduct field audits, determine fraud incidents, and report findings.
- Kept up-to-date on changes in regulations for AML and banking security.
- Reviewed files to determine next steps in investigation activities.
- Develop connections with fraud bureaus, district attorneys’ offices, and professional associations.
- Obtained relevant evidence and information regarding suspicious activities.
- Coordinate with law enforcement and testify at criminal proceedings.
Customer Service & Operations Analyst CDD Exits and Transaction Monitoring
NatWest Group
2021.12 - 2024.09
- Monitor transactions for suspicious activity (Using AML systems like Actimize, SAS, or FICO TONBELLER).
- Investigate unusual account behaviour and escalate cases when necessary.
- Conduct Enhanced Due Diligence (EDD) on high-risk customers.
- Prepare Suspicious Activity Reports (SARs) and submit them to regulatory bodies (FinCEN in the U.S.).
- Maintain records of investigations and ensure compliance with documentation standards.
- Perform CDD and Know Your Customer (KYC) checks during onboarding and periodically.
- Risk-rate customers based on factors like geography, industry, and transaction patterns.
- Assist in internal audits or regulatory exams.
Education
MBA - FinTech Management
University of East London
United Kingdom 2025.05 - 2026.05
MBA - Finance
Loyola College
India 2022.01 - 2024.01
B.com - Bank Management
Ethiraj College for Women
Chennai, India 2018.06 - 2021.04
Skills
Key Skills Gained from Professional Experience:
- Anti-Money Laundering (AML) & Financial Crime Prevention
- Attention to Detail & Compliance Mindset
- Customer Service & Relationship Management
- Data Analysis & Case Documentation
- Fraud Investigation & Risk Assessment
- KYC, CDD, EDD & Customer Exit Reviews
- Problem-solving & Decision Making
- Regulatory Compliance (FinCEN, Internal Audit)
- Suspicious Activity Reporting (SAR)
- Transaction Monitoring (Actimize, SAS, FICO Tonbeller)
Websites
Right to Work
Post Study Work Visa
Certification
ICA Advanced Certificate in AML - In Progress
Timeline
Bar Team Member
Hoop & Grapes
2026.01 - 2026.03
MBA - FinTech Management
University of East London
2025.05 - 2026.05
Payment Compliance, Specialist
Airbnb
2024.09 - 2025.05
MBA - Finance
Loyola College
2022.01 - 2024.01
Customer Service & Operations Analyst CDD Exits and Transaction Monitoring
NatWest Group
2021.12 - 2024.09
B.com - Bank Management
Ethiraj College for Women
2018.06 - 2021.04