Proven Retail Sales Associate with a track record of elevating customer experiences and sales figures, notably achieving a 25% increase in repeat clientele at Harrods. Specializes in luxury sales, clienteling, and possesses exceptional communication skills. Expert in visual merchandising and adept at fostering team collaboration.
• Delivered personalized shopping experiences for VIP and regular customers, resulting in a 25% increase in repeat clientele.
• Consistently achieved and exceeded monthly sales targets through effective upselling and cross-selling techniques.
• Demonstrated expert knowledge of luxury products and brands.
• Collaborated with the visual merchandising team to ensure the store was visually appealing and aligned with brand standards.
• Assisted in managing stock levels,
• processing transactions, and handling customer queries and complaints with professionalism.
Luxury Sales & Clienteling
Customer Service Excellence
Strong Product Knowledge
Visual Merchandising
Handling High-Net-Worth Clients
CRM Systems & Cash Handling
Excellent Communication & Interpersonal Skills
Team Collaboration & Leadership