Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Neda Matinpazhouh

London

Summary

Proven Retail Sales Associate with a track record of elevating customer experiences and sales figures, notably achieving a 25% increase in repeat clientele at Harrods. Specializes in luxury sales, clienteling, and possesses exceptional communication skills. Expert in visual merchandising and adept at fostering team collaboration.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Harrods
09.2023 - Current

• Delivered personalized shopping experiences for VIP and regular customers, resulting in a 25% increase in repeat clientele.

• Consistently achieved and exceeded monthly sales targets through effective upselling and cross-selling techniques.

• Demonstrated expert knowledge of luxury products and brands.

• Collaborated with the visual merchandising team to ensure the store was visually appealing and aligned with brand standards.

• Assisted in managing stock levels,

• processing transactions, and handling customer queries and complaints with professionalism.

Retail Sales Associate

The White Company
06.2021 - 09.2023

Retail Sales Associate

Zara
09.2019 - 06.2021

Education

Bachelor - IT

Tabriz University
Iran

Skills

    Luxury Sales & Clienteling

    Customer Service Excellence

    Strong Product Knowledge

    Visual Merchandising

    Handling High-Net-Worth Clients

    CRM Systems & Cash Handling

    Excellent Communication & Interpersonal Skills

    Team Collaboration & Leadership

Languages

English
Bilingual or Proficient (C2)
Persian
Bilingual or Proficient (C2)
Turkish
Advanced (C1)

Timeline

Retail Sales Associate

Harrods
09.2023 - Current

Retail Sales Associate

The White Company
06.2021 - 09.2023

Retail Sales Associate

Zara
09.2019 - 06.2021

Bachelor - IT

Tabriz University
Neda Matinpazhouh