Neda Matinpazhouh
london,United Kingdom
Summary
Results-driven professional specialised in brand awareness and achieving sales targets through strategic selling and retail KPI management. Designed effective store layouts that enhance customer experience and ensure security compliance. Demonstrated leadership in team building and communication, fostering exceptional customer service and efficient complaint resolution to optimise retail operations and drive business growth.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Sale advisor
Harrods
London
2023.11 - Current
- Engaged customers to improve in-store experience and deliver exceptional service.
- Resolved customer queries promptly, enhanced their shopping experience.
- Boosted product sales by offering selection guidance to customers.
- Promoted special offers or loyalty programmes for increased customer engagement.
- Built long-term relationships with customers through excellent service, resulting in repeat business.
- Resolved customer complaints to enhance brand image.
- Enhanced customer experience by providing detailed product information and personalised recommendations.
- Partnered with colleagues to achieve monthly sales targets.
- Assisted with visual merchandising to increase store appeal and sales.
- Maintained a clean and tidy store environment, enhanced overall shopping atmosphere.
- Worked flexible hours including holidays and weekends to meet business needs.
- Conducted daily cash reconciliation at till points for financial accuracy.
Sales assistant
The White Company
London
2022.06 - 2023.11
Stock room associate
Zara
London
2019.09 - 2022.06
Education
Bachelor of Science - IT
university Of Tabriz
Iran 2009.09 - 2013.07
Skills
- Sales performance
- Strategic selling
- Sales reporting
- KPI tracking
- Visual merchandising
- Customer Service
- Complaint handling
- Loss prevention
- Brand promotion
- Team building
- Leadership
- Communication skills
Languages
English
Advanced
Persian
Proficient (C2)
Turkish
Advanced (C1)
Timeline
Sale advisor
Harrods
2023.11 - Current
Sales assistant
The White Company
2022.06 - 2023.11
Stock room associate
Zara
2019.09 - 2022.06
Bachelor of Science - IT
university Of Tabriz
2009.09 - 2013.07