Neda Fallahi
London,UK
Summary
A highly motivated professional with over six years of experience in manufacturing, customer service, and education. Proficient in process control, optimising operations, and delivering exceptional customer experiences. Acknowledged for career advancement at well-known organisations such as Beauty Outlet, Zara, and Sport Land. Skilled in IPC ATV, team collaboration, and promoting positive outcomes across various environments.A highly motivated professional with over six years of experience in manufacturing, customer service, and education. Proficient in process control, optimising operations, and delivering exceptional customer experiences. Acknowledged for career advancement at well-known organisations such as Beauty Outlet, Zara, and Sport Land. Skilled in IPC ATV, team collaboration, and promoting positive outcomes across various environments.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service Adviso
Beauty Outlet
London
2025.01 - 2025.04
- Assisted customers in selecting cosmetic and beauty products tailored to their needs.
- Collaborated with the sales team to improve the overall customer experience.
- Maintained up-to-date knowledge of beauty products, trends, and promotions.
- Managed over 50 customer calls daily.
Teaching Assistant
Hillfield School
London
2024.02 - 2024.10
- Supported classroom activities by assisting teachers with lesson planning, preparation, and delivery of educational content.
- Worked one-on-one with students to provide individualized assistance, enhancing their understanding of challenging subjects.
Factory Line Worker
Bakkavor
Lincoln
2023.02 - 2024.01
- Closely monitored operations to verify compliance with health and safety regulations.
- Kept in line with safety standards by wearing Personal Protective Equipment (PPE) as instructed in company manuals.
- Attended training to keep up to date on safety standards, production regulations, and company best practices.
- Packed finished items, marked boxes with customer details and transported to dispatch.
Customer Service Advisor
Zara
Tehran
2017.08 - 2022.09
- Leveraged IPC ATV techniques to enhance operational efficiency and streamline workflows, reducing downtime.
- Contributed to a collaborative team environment, consistently meeting production targets and improving overall performance.
- Promoted for exemplary work ethic, leadership potential, and problem-solving abilities in a dynamic setting.
- Increased sales by 10%
Customer Service Advisor
Sport Land
Tehran
2013.02 - 2017.07
- Delivered exceptional service by understanding customer needs, providing tailored product recommendations, and addressing concerns.
- Utilized strong communication skills to resolve issues swiftly, ensuring a seamless shopping experience for customers.
- Consistently exceeded sales targets through personalized service and relationship-building.
- Promoted for consistently surpassing performance expectations and demonstrating leadership in customer service excellence.
Customer Service Advisor
Refah Store
2011.10 - 2012.06
- Responded to customer inquiries and assisted in purchasing various store products.
- Handled customer complaints and worked to resolve issues efficiently and respectfully.
- Maintained shelf organization and ensured product availability.
- Operated the cash register, managing cash and card transactions accurately.
- Collaborated with the sales team to provide prompt and effective customer service.
Education
Master of Business Administration (MBA) - Digital Marketing
University of Lincoln
Lincoln, UK 2022.09 - 2023.10
Bachelor of Business Administration (BBA) - Marketing
University of Hormozgan
Bandar Abbas, Hormozgan 2004.01 - 2008.01
Skills
- Advanced IPC ATV Knowledge
- Flexibility in service approach
- Process Control and Optimisation
- Teaching Assistance and Academic Support
- Customer Relationship Management
- Business Communication & Correspondence
- Team Leadership and Multidisciplinary Collaboration
- Sales Strategy and Performance Enhancement
- Problem-solving
- Outstanding customer service
- Multi-tasking in its systems
- E-Commerce experience
- Cash and card processing
Timeline
Customer Service Adviso
Beauty Outlet
2025.01 - 2025.04
Teaching Assistant
Hillfield School
2024.02 - 2024.10
Factory Line Worker
Bakkavor
2023.02 - 2024.01
Master of Business Administration (MBA) - Digital Marketing
University of Lincoln
2022.09 - 2023.10
Customer Service Advisor
Zara
2017.08 - 2022.09
Customer Service Advisor
Sport Land
2013.02 - 2017.07
Customer Service Advisor
Refah Store
2011.10 - 2012.06
Bachelor of Business Administration (BBA) - Marketing
University of Hormozgan
2004.01 - 2008.01