Neda El-Jaber

• Orchestrating five Buying Directors categories, collaborating with clients' Brand and Buying Assistants to meet deadlines and achieve product launch dates while ensuring alignment with brand vision.
• Managing over 400 products through specification, packaging copy, and artwork approval stages. Collaborating with internal teams, suppliers, and clients to ensure timely progress. Prioritising workload effectively to meet tight service level agreements.
• Address and resolve queries regarding specifications with internal teams and stakeholders in a proactive and efficient manner to eliminate unnecessary delays.
• Compile and refresh status reports prior to leading weekly client meetings, highlighting concerns and providing guidance while managing expectations.
• Processing complaints from receipt through resolution, focusing on strategies for service improvement.
• Assessing client goals and objectives to fortify customer connections and deliver exceptional service.

Client Portfolio: Aldi

• Facilitate meetings concerning new design launches with agencies and printers to guarantee artworks are printed as briefed and meet high-quality standards.
• Orchestrating negotiations on client budget estimates for projects and finalising pricing matrix.
• Coordinating timely launch dates by implementing proactive planning and managing a substantial workload.
• Articulating project briefs to internal team with clarity, detail, and accuracy, targeting a right first-time approach.
• Handling invoices and customer amendments, addressing queries and complaints efficiently and effectively.
• Maintaining compliance with relevant regulatory and brand guidelines while consistently seeking methods to enhance customer satisfaction levels.

Client Portfolio: McCain Foods, Orkla Foods, Aldi

• Oversaw multiple projects from initial concept to manufacture and delivery, encompassing company's largest account generating 2 million pounds in annual revenue.
• Collaborate with clients to optimise label printing processes, providing solutions to enhance quality.
• Implementing new procedures to enhance performance and achieve outcomes.
• Conducted client visits to foster relationships and promote account growth through understanding needs. Upselling additional services aligned with customer focus to maximise value.
• Developing new business leads and identifying clients with high revenue potential.
• Implemented commercial strategy for costing to optimise pricing for new business and existing accounts, enhancing the businesses yearly turnover by 3%.
• Collaborate with external stakeholders to negotiate lead times and pricing arrangements.
• Sustaining profitable margin in alignment with company KPI targets.
• Oversaw Account Management Team as necessary while facilitating training sessions for new staff members.

Client Portfolio: Marie Claire/InStyle, FMCG, Medical, Spirit & Breweries.