NECLA GORKEN
London,Enfield
Summary
Highly dynamic and detail orientated individual with over 13 years of experience in the digital media industry. Self-motivated and proven ability to work independently with 5 years of experience working remotely.
Overview
16
16
years of professional experience
Work history
Media Operations Technician
Vubiquity
01.2017 - 01.2023
- Scheduling content for Virgin Media UK and Ireland SVOD services
- Scheduling content for Virgin Media Adult service
- Set-top box QA checks for Virgin Media UK
- Liaison with suppliers and publishing team to plan, organise and manage timely delivery of content and metadata
- QA and correct issues with metadata
- Testing end-to-end workflow of new software
Services Manager
Vubiquity
07.2015 - 01.2017
- Managing the end-to-end processes, from scheduling to publishing, of the Virgin Media UK and Ireland SVOD services
- Managing team of 8 coordinators
- Analytical reports of platform and billing
- Leading and running tests for the Virgin Media UK IPVOD service
- Testing of platform changes such as Virgin Media Web services video spec update, image spec updates, platform improvements
- Onboarding and testing new channels/suppliers
Service Delivery Supervisor
Vubiquity
03.2012 - 08.2014
- Planning and managing the delivery of content to the TalkTalk platform in a timely manner
- QA content, metadata and images pre-publishing
- Managing the onboarding and launch of a new platform - Altech (PanAfrica)
- Troubleshooting platform issues
- Liaising with various internal departments to ensure timely delivery of content
- Providing weekly service reports and billing
- Leading user-acceptance tests for TalkTalk platform updates
Senior Service Delivery Coordinator
On Demand Group (Virgin Media)
01.2011 - 03.2012
- Supporting and covering the Service Delivery Supervisor
- Troubleshooting issues with media and metadata where appropriate
- Assigning the workload within the Virgin Media SVOD team
Platform Operations Coordinator
On Demand Group
08.2009 - 01.2011
- Input of all metadata into content management system
- Publishing of quality assured metadata to the Virgin Media platform in a timely manner
- Reporting on the status of media and metadata on the platform
Office Coordinator
September Films
02.2007 - 08.2009
- Answering calls and greeting guests
- Assisting with research for productions and the development team
- Creating and maintaining filing systems
- Archiving and retrieval, create and file tape logs
- Transcribing interviews
Intern
CNN International
07.2007 - 08.2007
- Six weeks work experience as a Production Runner for luxury lifestyle programme, Art of Life:
- Researching new subjects for upcoming shows; and comprehensive research regarding prepared subjects: internet, telephone, print media and archive
- Arranging delivery of packages, transport and permission for locations
- Experience in filming on location: Runner
- Transcribing interviews
Education
BA - Television Production
University of Bedfordshire
09/2004 - 05/2007
AVCE - Media Communication & Production
Enfield College
London 09/2002 - 06/2004
Skills
- Good verbal & written communication
- Very organised
- Excellent attention to detail
- Good knowledge of Excel
- Good knowledge of Microsoft Office tools
- Troubleshooting
- Good knowledge of SuperJira & Zendesk
- Time Management
- Experience in a quality assurance
Languages
English
Fluent
Turkish
Fluent
Timeline
Media Operations Technician
Vubiquity
01.2017 - 01.2023
Services Manager
Vubiquity
07.2015 - 01.2017
Service Delivery Supervisor
Vubiquity
03.2012 - 08.2014
Senior Service Delivery Coordinator
On Demand Group (Virgin Media)
01.2011 - 03.2012
Platform Operations Coordinator
On Demand Group
08.2009 - 01.2011
Intern
CNN International
07.2007 - 08.2007
Office Coordinator
September Films
02.2007 - 08.2009
BA - Television Production
University of Bedfordshire
09/2004 - 05/2007
AVCE - Media Communication & Production
Enfield College
09/2002 - 06/2004
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