NEBIBE ALTINEL
Brockdish,Norfolk
Summary
15 years of experience service and hospitality industry.
Focused on customer satisfaction throughout all stages of working life cycle.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work history
Sales manager
NORMANS FISH AND CHIPS
Harleston, Norfolk
03.2014 - 11.2022
- Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
- Identified and qualified new sales prospects to continually meet targets.
- Achieved exceptional client satisfaction feedback and ratings.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Analysed sales reports to identify trends and update strategies.
Front desk clerk
SAPCI PRESTIGE HOTEL
KESAN, TURKEY
10.2009 - 08.2012
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Greeted visitors upon arrival, verifying identity and booking details and issuing visitor passes.
- Expertly handled complaints and recorded customer feedback to enhance guest experience.
- Offered knowledgeable, friendly support to in-office guests.
- Actioned emails daily and handled up to incoming phone calls.
Food and beverage assistant
JUSTINIANO CLUB
ALANYA, TURKEY
06.2008 - 08.2008
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained clear communication with guests and kitchen staff for smooth service delivery.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Cleared tables, wiped down and replaced cutlery between courses to limit service disruptions.
- Prepared tables for guests and reset tables between customers.
- Accurately took orders, making menu recommendations as appropriate.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Placed orders and processed payments in POS systems, maintaining efficient service operations.
Education
Diploma of Higher Education - TOURISM AND HOTEL MANAGEMENT
MERSIN UNIVERSITESI
MERSIN TURKIYE 09.2006 - 06.2009
Bachelor of Business Administration - BUSINESS ADMINISTRATION
ANADOLU UNIVERSITY
TURKEY 09.2009 - 09.2011
Skills
- Sales office management
- Problem-solving
- Energetic
- Confidence
- Communication skills
- Body Language
- Emphathy
- Self improvement
Languages
Turkish
Native
English
Intermediate
Affiliations
- Knitting, gardening, walking, reading, travelling, cooking
Timeline
Sales manager
NORMANS FISH AND CHIPS
03.2014 - 11.2022
Front desk clerk
SAPCI PRESTIGE HOTEL
10.2009 - 08.2012
Bachelor of Business Administration - BUSINESS ADMINISTRATION
ANADOLU UNIVERSITY
09.2009 - 09.2011
Food and beverage assistant
JUSTINIANO CLUB
06.2008 - 08.2008
Diploma of Higher Education - TOURISM AND HOTEL MANAGEMENT
MERSIN UNIVERSITESI
09.2006 - 06.2009
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