Backpacking through different countries
Neamul Hossain
Software Engineer
Summary
As an experienced software engineer and technical & business support analyst, I have a strong track record of developing innovative business solutions and providing exceptional customer service. With expertise in agile methodologies, systems analysis, and data gathering and analysis, I excel in creating solutions that drive business growth and exceed operational targets. My strong interpersonal, communication, and critical thinking skills enable me to work effectively with cross-functional teams, troubleshoot complex problems, and drive continuous improvement.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Software Engineer
Capgemini
London
11.2021 - Current
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Collaborated with management, internal and development partners regarding software application design status and project progress.
- Collaborated with clients to define solution requirements.
- Performing the tasks of gathering, analyzing and storing information
- Collaborated with fellow engineers to evaluate software and hardware interfaces.
- Analyzed proposed technical solutions based on customer requirements.
- Updated old code bases to modern development standards, improving functionality.
Technical and Business Support Analyst
Blackbird PLC
London
01.2020 - 11.2021
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Researched new tactics to better hone responses and shorten remediation times.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Gathered trend data from customer calls and interactions.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Compiled product, market, and customer data to generate informed sales and profit projections.
- Used lead generation software to create organized lists of prospective customers.
Education
Bachelor of Science - Business Information Systems
University of Westminster
London 09.2014 - 07.2018
BTEC Level 3 National Extended Diploma - ICT
Leyton Sixth Form College
London 09.2012 - 06.2014
Skills
Agile
Customer support
Software Development
Operational analysis
Project planning
Troubleshooting
Technical Analysis
Analytics
Project Management
JavaScript
Linux
AWS (EC2, ELB, RDS, S3, Cloudwatch)
JIRA software
Decision-Making
Self-Motivated
Interpersonal Communication
Teamwork and Collaboration
Marketing research
Consulting
Data analysis
Certification
AWS Cloud Practitioner
Interests
Participating in online tech communities
Volunteer at a community food bank
Playing football
Photography
Timeline
AWS Cloud Practitioner
02-2023
PEGA Certified System Architect
03-2022
Software Engineer
Capgemini
11.2021 - Current
Technical and Business Support Analyst
Blackbird PLC
01.2020 - 11.2021
Bachelor of Science - Business Information Systems
University of Westminster
09.2014 - 07.2018
BTEC Level 3 National Extended Diploma - ICT
Leyton Sixth Form College
09.2012 - 06.2014