Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
SoftwareEngineer

Neamul Hossain

Software Engineer

Summary

As an experienced software engineer and technical & business support analyst, I have a strong track record of developing innovative business solutions and providing exceptional customer service. With expertise in agile methodologies, systems analysis, and data gathering and analysis, I excel in creating solutions that drive business growth and exceed operational targets. My strong interpersonal, communication, and critical thinking skills enable me to work effectively with cross-functional teams, troubleshoot complex problems, and drive continuous improvement.

Overview

3
3
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

Software Engineer

Capgemini
London
11.2021 - Current
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
  • Collaborated with management, internal and development partners regarding software application design status and project progress.
  • Collaborated with clients to define solution requirements.
  • Performing the tasks of gathering, analyzing and storing information
  • Collaborated with fellow engineers to evaluate software and hardware interfaces.
  • Analyzed proposed technical solutions based on customer requirements.
  • Updated old code bases to modern development standards, improving functionality.

Technical and Business Support Analyst

Blackbird PLC
London
01.2020 - 11.2021
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Researched new tactics to better hone responses and shorten remediation times.
  • Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
  • Gathered trend data from customer calls and interactions.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Compiled product, market, and customer data to generate informed sales and profit projections.
  • Used lead generation software to create organized lists of prospective customers.

Education

Bachelor of Science - Business Information Systems

University of Westminster
London
09.2014 - 07.2018

BTEC Level 3 National Extended Diploma - ICT

Leyton Sixth Form College
London
09.2012 - 06.2014

Skills

    Agile

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Certification

AWS Cloud Practitioner

Interests

Backpacking through different countries

Participating in online tech communities

Volunteer at a community food bank

Playing football

Photography

Timeline

AWS Cloud Practitioner

02-2023

PEGA Certified System Architect

03-2022

Software Engineer

Capgemini
11.2021 - Current

Technical and Business Support Analyst

Blackbird PLC
01.2020 - 11.2021

Bachelor of Science - Business Information Systems

University of Westminster
09.2014 - 07.2018

BTEC Level 3 National Extended Diploma - ICT

Leyton Sixth Form College
09.2012 - 06.2014

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Neamul HossainSoftware Engineer