Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic
Neal James Craddock

Neal James Craddock

Congleton ,Cheshire

Summary

Accomplished professional with extensive expertise in process improvement, logistical planning, and warehouse management systems. Demonstrates strong decision-making abilities and effective delegation skills, ensuring optimal resource allocation and performance monitoring. Proven track record in managing vendor relationships, complying with ISO standards, and upholding health and safety regulations. Adept at crisis resolution and relationship-building, leveraging emotional intelligence to foster a collaborative work environment. Self-motivated with a proactive approach to initiative taking, aiming to drive continuous improvement within the organisation.

Driven and resourceful professional with knack for strategic planning and team leadership. Demonstrated proficiency in project management and problem-solving, fostering smooth operational workflows. Excited to bring collaborative and result-oriented approach to Warehouse manager/ Operations Manager role.

Organised and dependable with 20 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Overview

30
30
years of professional experience
5
5
years of post-secondary education

Work history

Operations Manager

Reliance Medical
Kidsgrove, Staffordshire
01.2020 - 01.2025
  • Directed safety protocols implementation, created safer workplace conditions.
  • Instrumental in introducing effective Warehouse management system (Orderwise)
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Identified bottlenecks, implemented solutions, increased productivity.
  • Led teams to achieve business objectives on time and within budget constraints.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Developed risk mitigation strategies, ensured business continuity during crises.
  • Controlled resources by department or project and tracked use in Orderwise .
  • Created a collaborative work environment for positive team dynamics.
  • Liaised with stakeholders for transparent communication and better decision making.
  • Optimised workflow procedures with strategic planning and team coordination.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Analysed data and information to identify issues and create tailored solutions.
  • Handled chemicals and waste in line with COSHH regulations.
  • Increased customer satisfaction by resolving issues.
  • Implemented quality control measures, enhanced product standards.
  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Reduced overhead costs through efficient resource allocation and budget management.
  • Devised operational policies for regulatory compliance and best practices adherence.
  • Monitored health and safety measures for guaranteed compliance.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Completed customer orders with speed and accuracy.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Applied lean principles to operations management, reduced waste significantly.
  • Managed inventory efficiently to minimise stockouts and overstock situations.
  • Handled negotiations with outside vendors and service agencies to meet group needs.

Warehouse Manger

Reliance Medical
Congleton/Kidsgrove, Cheshire/Staffordshire
01.2007 - 01.2020
  • Directed daily operations to achieve maximum output and reduce costs.
  • Implemented cost-saving measures, leading to a significant reduction in overheads.
  • Improved accuracy of stock control with regular stocktakes and database updates.
  • Enhanced team morale with open communication and positive leadership.
  • Improved warehouse layout to maximise storage space.
  • Administered expenditure, preventing budget overages with successful control strategies.
  • Spearheaded contract negotiation to obtain favourable terms for quality, cost and delivery requirements.
  • Oversaw records covering purchasing transactions, distribution flow and stock storage.
  • Directed staff training for improved competency and productivity levels.
  • Selected, trained and performance-managed staff to build results-focused team.
  • Supervised daily warehousing activities to ensure operational efficiency.
  • Liaised with transport companies to enable on-time deliveries nationwide.
  • Enforced strict adherence to quality standards, enhancing brand reputation.
  • Led health and safety audits to ensure compliance with regulations.
  • Investigated discrepancies in inventory records; ensured swift resolution of errors.
  • Liaised with customers and other departments to plan timely transportation of goods.
  • Enforced safety measures and proper use of PPE.
  • Delegated tasks and coordinated warehouse workflow to support continuous productivity.
  • Reduced safety hazards and fostered sustainability through careful sorting and disposal of refuse and recyclables.
  • Reduced order processing times by improving picking and packing methods.
  • Exceeded warehouse productivity targets with consistent operational oversight.
  • Handled employee issues professionally, resulting in increased job satisfaction rates amongst the workforce.
  • Conducted performance reviews for individual growth and overall team improvement.
  • Fulfilled customer orders promptly due to an efficient order tracking system implementation.
  • Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.
  • Enhanced picking and packing output through targeted team coaching and feedback.
  • Delivered performance appraisals to drive team productivity.
  • Introduced operational and administrative procedures to uphold integrity of current processes.
  • Operated forklifts and pallet jacks in alignment with safety protocols.
  • Replenished stock and processed deliveries to maximise product availability.
  • Consistently arrived at work on time and ready to start immediately.
  • Assisted with infection control through social distancing and PPE wearing.
  • Managed teams by overseeing hiring, training and professional growth of employees.
  • Received and processed stock using inventory management system.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Office /Warehouse administrator

Bentley Motors
Crewe, Cheshire East
01.2006 - 01.2007
  • Updated the Warehouse Management System regularly; ensured data accuracy at all times.
  • Increased customer satisfaction by resolving issues.
  • Oversaw logistics and operations to deliver process optimisations and efficiencies.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Handled high-volume telephone and email enquiries to minimise backlogs.
  • Kept appropriate stock levels to match expected demand.

Warehouse Operative / assistant Manager / Manager

First Aid Uk
Congleton, Cheshire East
08.1994 - 12.2005
  • Loaded vehicles using best practices to avoid over-weight or balance issues.
  • Obeyed weight restrictions when loading cargo into transport.
  • Maintained clean, safe and orderly warehouse space.
  • Maintained employee safety through observation of surroundings when moving cargo.
  • Recorded number and quality of products, taking appropriate action of defective items.
  • Prepared items for timely dispatch and safe transportation.
  • Assisted with loading and unloading of vehicles manually and using machines.
  • Inspected goods upon arrival, reported any discrepancies or damages.
  • Tracked storage locations within warehouses, maintaining smooth-running retrieval operations.
  • Performed tagging and labelling of warehouse inventory.
  • Filed records to maintain accurate stock documentation.
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Stored products in appropriate storage areas to maximise space within warehouse.
  • Checked invoices against delivered items to ensure accuracy in record keeping.
  • Followed safety guidelines when operating in hazardous environments.
  • Sorted materials on warehouse racks and shelves.
  • Operated material handling equipment to move large and heavy loads.
  • Coordinated with management, contributed valuable input during team meetings.
  • Kept accurate and up-to-date freight records on computer system.
  • Maintained and cleaned warehouse equipment following set procedures.
  • Followed safety standards for carrying, moving and storing freight.
  • Stacked and organised freight at specified areas using boards or pallets.
  • Conducted quality assessment before transporting goods, assessing for breakages or imperfections.
  • Completed work following safety rules for best working practices.
  • Operated lifting equipment to transport and store stock.
  • Performed general maintenance tasks around the warehouse, ensured a safe work environment.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Operated forklift trucks to efficiently manage heavy loads in the warehouse.
  • Loaded packaged goods on to trucks for shipping.
  • Received deliveries and helped to coordinate storage.
  • Operated forklifts to lift and move heavy cargo to designated areas.
  • Packed orders for timely dispatch to customers and retail outlets.
  • Completed basic maintenance on material handling equipment, minimising downtime with regular care.
  • Cleaned and tidied work areas to meet inspection requirements.
  • Managed disposal of waste materials, maintained clean working environment.
  • Moved stock around by hand, using forklift truck or lifting gear.
  • Assisted team members in loading large items safely onto delivery trucks.
  • Replenished shelves as needed, helped maintain adequate stock levels at all times.
  • Sorted materials into appropriate areas for easy access and organisation.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Collaborated on stock checking routines, provided accurate inventory updates.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Carried out stock control and maintained quality standards high for audits.
  • Liaised with suppliers, resolved issues related to deliveries and supplies.
  • Loaded and unloaded delivery vehicles, ensured safe transport of goods.

Education

GCSEs -

Heathfield High School
Congleton
09.1989 - 07.1994

NVQ Level 3 - Warehouse and Distribution

South Cheshire College
Crewe, Cheshire East
01.1997 - 06.1997

Skills

  • Process Improvement
  • Decision making
  • Warehouse Management System
  • Logistical planning
  • Vendor relationships management
  • ISO standards compliance
  • Emotional intelligence
  • Initiative taking
  • Performance monitoring
  • Crisis resolution
  • Health and Safety regulations
  • Relationship-building
  • Self-motivation
  • Resource allocation
  • Effective delegation

Affiliations

  • Watching Football and helping to coach teams

Timeline

Operations Manager

Reliance Medical
01.2020 - 01.2025

Warehouse Manger

Reliance Medical
01.2007 - 01.2020

Office /Warehouse administrator

Bentley Motors
01.2006 - 01.2007

NVQ Level 3 - Warehouse and Distribution

South Cheshire College
01.1997 - 06.1997

Warehouse Operative / assistant Manager / Manager

First Aid Uk
08.1994 - 12.2005

GCSEs -

Heathfield High School
09.1989 - 07.1994
Neal James Craddock