Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic

Neal Porteous

Renfrew,Renfrewshire

Summary

Dynamic and adaptable professional with a strong foundation in problem solving, critical thinking, and leadership. Demonstrates exceptional organisational and time management skills, complemented by effective oral and written communication abilities. Proficient in computer and IT skills, with a proven track record of teamwork and active listening. Committed to leveraging interpersonal skills to foster collaborative environments while pursuing opportunities for growth in challenging roles.

Organised Team Leader with many years of experience. Builds positive rapport, inspires trust and guides teams to achieve organisational goals. Strong facilitator, trainer and mentor.

Overview

25
25
years of professional experience
1999
1999
years of post-secondary education

Work history

Team Leader

Santander
Glasgow
04.2023 - 04.2025
  • Lead a team of 13 advisers, monitoring performance, quality, and handling time.
  • Conduct regular one-to-ones, coaching sessions, and return-to-work interviews.
  • Deliver monthly performance reports using Excel and MI data.
  • Identify training needs and implement tailored development plans.
  • Engage in placement projects, using MI from adviser calls to pinpoint improvement areas.
  • Oversee H&S risk assessments and compliance within the team.

Telephony Specialist

Santander
Glasgow
04.2017 - 04.2023
  • Supported mortgage brokers and administrators across all case stages.
  • Mentored new staff and led best practice sessions to improve performance.
  • Played a key role in training and supporting both new and experienced advisers.
  • Created and updated ‘How To’ guides to enhance knowledge sharing.
  • Recognised for clear, approachable communication and leadership style.
  • Trained in ANMF systems and processes.

Sales Advisor

Sky
Glasgow
01.2017 - 04.2017
  • Provided customer support in a fast-paced environment.
  • Demonstrated strong communication, sales, and troubleshooting skills.

Stock & Delivery Coordinator

Next PLC
Glasgow
09.2013 - 01.2017
  • Managed stock control, delivery scheduling, and in-store logistics.
  • Delivered high-quality customer service and worked effectively in a team.

Senior IMAX Projectionist

Glasgow Science Centre
Glasgow
09.2000 - 08.2013
  • Operated high-end projection systems and managed event logistics.
  • Delivered customer service in a 5-star visitor attraction.
  • Designed and led training programs for new technical staff.
  • Maintained precision and accuracy under pressure.

Education

Diploma - Video Production

James Watt College

Skills

  • Problem solving
  • Adaptability
  • Time management
  • Organisation
  • Oral communication
  • Leadership
  • Teamwork
  • Written communication
  • Verbal communication
  • Computer / IT skills
  • Active listening
  • Interpersonal skills
  • Critical thinking

Custom

  • Literature
  • Cinema
  • Football
  • Travel

Timeline

Team Leader

Santander
04.2023 - 04.2025

Telephony Specialist

Santander
04.2017 - 04.2023

Sales Advisor

Sky
01.2017 - 04.2017

Stock & Delivery Coordinator

Next PLC
09.2013 - 01.2017

Senior IMAX Projectionist

Glasgow Science Centre
09.2000 - 08.2013

Diploma - Video Production

James Watt College
Neal Porteous