Neal Billingsley
Brierley Hill,West Midlands
Summary
Experienced Energy Specialist with a strong background in customer service and quality control, consistently delivering exceptional results. Proven ability to resolve complex customer queries and complaints while maintaining high standards of service and confidentiality. Demonstrated leadership qualities as a Quality Control Supervisor, enhancing team performance through effective training and communication. Skilled in energy auditing, utility billing, and tariff analysis, with a keen attention to detail and process compliance. Adept at managing inventory control and ensuring health and safety compliance in warehouse operations. Committed to leveraging expertise in client communication and risk management to drive organisational success.
Overview
23
23
years of professional experience
Work History
Energy Specialist
E.ON Next
Kingswinford, West Midlands
01.2024 - Current
- Delivered excellent customer service at all times by proactively going the extra mile to solve and answer customer queries.
- Addressed customer service enquires quickly and accurately.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Resolved customer queries over phone and by email.
- Dealt with inbound and outbound calls, managing matters including complaints and queries.
- Established warm and friendly rapport whilst interacting with customers by phone and email.
- Collaborated with team members to meet or exceed customer service targets and objectives.
- Assisted customers in navigating company websites and online services, enhancing user experience.
- Handled confidential and sensitive data with discretion, reducing risk of fraud and theft.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
Quality Control Supervisor
Repose
Kingswinford, West Midlands
01.2018 - 01.2024
- Gave clear staff instruction to achieve production output.
- Identified quality issues and escalated to management for corrective action.
- Trained new staff on quality control procedures, enhancing team competency and performance.
- Documented audit and inspection findings to inform corrective action planning.
- Planned and communicated daily manufacturing tasks and targets.
- Monitored and reported on quality control metrics, providing regular updates to senior management.
- Performed inspections and standardised tests on product samples to assess compliance with tolerances.
- Reviewed and updated quality control protocols to align with evolving industry regulations and standards.
- Monitored worker behaviours and enforced standards for consistent safety protections.
Warehouseman
Samuel Lewis
Old Hill, West Midlands
02.2004 - 01.2018
- Maintained cleanliness and organisation in the warehouse to support a safe working environment.
- Assisted in the training of new warehouse operatives, sharing knowledge and best practices.
- Picked and packed customer orders with accuracy, meeting daily productivity targets.
- Transported pallets and heavy stock using forklift equipment.
- Helped delivery drivers load and unload stock from vans using hoisting equipment and forklifts.
- Ensured compliance with legal regulations and company policies regarding storage and handling of goods, maintaining a safe working environment.
- Moved products using industrial trucks, forklifts and electric pallet jacks.
- Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
- Understood warehouse product placement, enabling efficient picking and packing services.
- Communicated with managers and supervisors daily to obtain information on priorities, deliveries and tasks to complete.
- Collaborated with team members to streamline warehouse operations and increase efficiency.
- Maintained excellent physical fitness levels to safely lift and manoeuvre heavy orders and deliveries.
Education
NVQ Level 2 - Retail
Most Training
West Midlands01-1994
Skills
- Energy auditing
- Utility billing
- Tariff analysis
- Energy data analysis
- Customer service
- Quality control
- Process compliance
- Record keeping
- Inventory control
- Time management
- Client communication
- Complaint resolution
- Active listening
- Customer engagement
- Leadership qualities
- Attention to Detail
- Computer literacy
- Risk Management
- Health and Safety Compliance
- Time efficiency
- Self-motivation
Timeline
Energy Specialist
E.ON Next
01.2024 - Current
Quality Control Supervisor
Repose
01.2018 - 01.2024
Warehouseman
Samuel Lewis
02.2004 - 01.2018
NVQ Level 2 - Retail
Most Training