NDIDIAMAKA IMELDA ADINNU
West London
Summary
I am an organized, confident and have successfully managed housing services for over a decade, delivering high-quality tenancy management, property maintenance coordination, and resident support. Implemented effective rent collection strategies that improved arrears recovery by 25% and developed proactive tenant engagement programs, reducing tenancy turnover and disputes. Recognised for building strong relationships with residents, landlords, and partner agencies, ensuring compliance with housing regulations while promoting community wellbeing and sustainable living environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Housing Officer
Bablo Homes
Birmingham, United Kingdom
04.2024 - Current
- Interview clients to understand their housing needs and determine eligibility for support under the Homelessness Reduction Act 2017.
- Providing guidance on housing options, tenancy rights, and benefits. Referring clients to relevant support services such as mental health support, financial aid, or employment services
- Develop personalized action plans to address client's housing needs, liaising with housing associations, landlords, and legal representatives to secure sustainable housing solutions.
- Respond to urgent housing issues such as evictions, domestic abuse cases, or unsafe living conditions.
- Prepare reports and contribute to the development of housing policies and practice.
Housing Support Officer
Triveni Homes Support
London, United Kingdom
11.2024 - 04.2025
- Liaise with local authorities to nominate and undertake applicant assessments to ensure clients' needs match the offered level of service and recommend if accepted for housing with GHHA
- Execute tenancy sign-ups, explaining the terms and conditions and responding to queries
- Collaborate with the SHM in ASB and neighborhood management.
- Liaising effectively with tenants and relevant stakeholders to achieve positive and satisfactory outcomes
- Undertake periodic checks and visits to properties as and when required and as may be necessitated by events or circumstances
- Effectively support the Senior Housing Manager (SHM) on rent and income management.
- Monitoring payments and taking prompt action on rent arrears recovery in line with GHHA's procedures
- Refer complex arrears matters to the SHM and provide regular statistics and monitoring information to the line manager
Housing Manager
Sotel Properties
Lagos, Nigeria
10.2014 - 06.2024
- Liaise with local authorities for nominations and undertake applicant assessments to ensure clients' needs match the offered level of service and recommend if accepted for housing with HCHA
- Execute tenancy sign-ups, explaining the terms and conditions and responding to queries
- Collaborate with and assist the SPM in ASB and neighborhood management, liaising effectively with tenants and relevant stakeholders to achieve positive and satisfactory outcomes
- Undertake periodic checks and visits to properties as and when required and as may be necessitated by events or circumstances
- Effectively support the Specialist Portfolio Manager (SPM) on rent and income management, monitoring payments, and taking prompt action on rent arrears recovery in line with HCHA's procedures
- Refer complex arrears matters to the SPM and provide regular statistics and monitoring information to the line manager
Education
Master's Degree (in View) - Research Management
York St John University
London09.2025
Bachelor of Science - Business Administration
Lagos State University
Lagos, Nigeria 09.2008
Skills
- Homelessness Prevention
- Affordable housing
- Property Inspections
- Active listening skills
- Counseling skills
- Active listening and non-judgmental approach
- Ability to work under pressure and stressful situations
- Attention to detail
- Information technology
Certification
- Rent Arrears management- July 2025
- Housing and Tenancy Management - March 2025
Timeline
Housing Support Officer
Triveni Homes Support
11.2024 - 04.2025
Housing Officer
Bablo Homes
04.2024 - Current
Housing Manager
Sotel Properties
10.2014 - 06.2024
Master's Degree (in View) - Research Management
York St John University
Bachelor of Science - Business Administration
Lagos State University