Ndi Ameh Ngala
Gillingham,Kent
Summary
Dedicated professional with expertise in customer success operations and bilingual customer support in English and French. Skilled in documentation and knowledge management, cross-functional collaboration, and time management. Proven ability to identify bottlenecks and recommend improvements, enhancing customer retention and loyalty. Adept at assisting customers in selecting products tailored to their needs, documenting interactions, and collaborating with teams to achieve sales targets. Committed to building strong customer relationships that drive business success.
Overview
2
2
Languages
4
4
years of post-secondary education
9
9
years of professional experience
Work history
Support worker
Priory Group
Dover, kent
2025.09 - Current
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Prepared nutritious meals that met special dietary needs of clients.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Provided companionship during outings contributing to an active social life for clients.
Customer service representative
Arimbs property LTD
chatham, Kent
2024.01 - 2025.12
- Provided top-notch support for increased customer satisfaction.
- Assisted customers in making informed decisions by providing detailed product information.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Streamlined processes through efficient record keeping.
- Offered technical support, leading to enhanced user experience.
- Performed administrative duties contributing towards smooth store operations.
customer service off
commercial bank of cameroon (CBC)
yaounde, cameroon
2022.11 - 2023.10
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Completed duties to deliver on targets with accuracy and efficiency.
Customer service representative
UBA bank (united bank of africa)
yaounde, cameroon
2018.02 - 2022.09
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Enhanced communication channels through regular updates on company policies and promotions.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Facilitated customer loyalty programmes to enhance customer retention.
- Offered technical support, leading to enhanced user experience.
- Collaborated with sales team to maximise product visibility and sales.
- Provided top-notch support for increased customer satisfaction.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Assisted customers in making informed decisions by providing detailed product information.
Education
Bachelor of Business Administration - Marketing and Management
university of bamenda cameroon (UBA)
CAMEROON 2014.08 - 2018.11
Skills
- Customer success operations
- customer support (English and French)
- Documentation and knowledge management
- Cross functional collaboration
- Time management and prioritisation
- Identify bottlenecks and recomend improvement
- customer retention
- Assist customers in finding and selecting products based on their needs and prefrences
- Documented customer interactions and solutions in the company system
- Collaborated with team members to achieve sales target and porovide excelent customer service
- Built and maintain strong relationships with customers resulting in increase customer loyalty
Languages
French
Advanced
English
Proficient (C2)
References
References available upon request.
Timeline
Support worker
Priory Group
2025.09 - Current
Customer service representative
Arimbs property LTD
2024.01 - 2025.12
customer service off
commercial bank of cameroon (CBC)
2022.11 - 2023.10
Customer service representative
UBA bank (united bank of africa)
2018.02 - 2022.09
Bachelor of Business Administration - Marketing and Management
university of bamenda cameroon (UBA)
2014.08 - 2018.11