N’da Ines Ahizi
Coventry
Summary
Demonstrates strong communication and problem-solving skills, complemented by a friendly and approachable attitude. Experienced in delivering exceptional customer service and fostering positive relationships. Proficient in active listening, conflict resolution, and customer engagement in customer-facing roles.
Overview
10
10
years of professional experience
Work history
Language translator
Coventry Refugee and Migrant Centre
Coventry
02.2019 - Current
- Official translations from and to English and French Professional translator providing accuracy with a deep understanding of both source and target languages. With the ability to transfer the exact meaning of the source language taking into consideration the culture of the reader receiving the final text.
- Collaborated with diverse teams to bridge language barriers, fostering inclusivity.
- Engaged in continuous professional development, staying current with language trends.
- Delivered timely translations, meeting project deadlines and client expectations.
Administrative officer
Jaguar Land Rover Warwick
Warwick, Warwickshire
01.2018 - 02.2019
- Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
- Managed queries in person, by phone and via email with exceptional customer care.
- Respected customer privacy through tactful, diplomatic and confidential support.
- Handled diary management for smooth-running administration processes.
- Organised filing system for important and confidential office documents.
- Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.
Warehouse trainer
Amazon Logistics
Coventry
09.2017 - 01.2018
- Provided on-site and theoretical training in operations and supervision and ensured that all methodologies used were in sync with standard training procedures.
- Delivered instruction across various topics, integrating audio-visual presentations and training materials.
- Prepared training materials and supplemental aids to support employee comprehension.
- Monitored employee progress, offering feedback to management on additional training requirements.
- Communicated appraisal arrangements, helping employees to achieve personal development goals.
Interpreter
Lodi Refugee Project
Milan, Italy
06.2015 - 09.2016
- Maintains confidentiality of a variety of matters in which interpretation is provided, and other confidential or sensitive information with excellent interpersonal skills such as the ability to work and communicate effectively and productively with diverse people.
- Processed and imparted information swiftly, relaying intentions, emotions and tone in interpretations.
- Documented changes to translated materials and maintained orderly methods for filing data.
- Provided parties with clear and exact translation of written materials and interpretation of verbal conversations.
Education
Data Analytics
Netcom Training
04.2001 -
Bachelor of Business Administration - International Business
Coventry University
Coventry, COV 04.2001 -
Higher National Diploma - Business and Management
Coventry College
Skills
- Excellent time management
- Outstanding written and verbal communication
- Data organisation
- Detail-orientated
- Data entry
- Results-orientated
- Multilingual communication
Personal Information
Languages
French, Italian
English
Custom
6,C2
Timeline
Language translator
Coventry Refugee and Migrant Centre
02.2019 - Current
Administrative officer
Jaguar Land Rover Warwick
01.2018 - 02.2019
Warehouse trainer
Amazon Logistics
09.2017 - 01.2018
Interpreter
Lodi Refugee Project
06.2015 - 09.2016
Data Analytics
Netcom Training
04.2001 -
Bachelor of Business Administration - International Business
Coventry University
04.2001 -
Higher National Diploma - Business and Management
Coventry College
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