Nazum Sheraz
Luton,Central Bedfordshire
Summary
Dedicated professional with a strong foundation in verbal communication, listening skills, and emotional resilience. Demonstrates composure under pressure and empathy, ensuring respectful interactions with children, families, and the public. Proficient in safeguarding procedures and confidentiality expectations, consistently reliable and organised. Skilled in problem-solving, strategic planning, team building, and leadership. Multilingual with confidence using IT systems including Word, email, and digital forms. Committed to continuous learning, professional growth, and teamwork.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Accountancy Firm Placement
NMA accounting and services
Luton, Central Bedfordshire
06.2024 - 07.2025
- Shadowed office staff and followed structured routines
- Managed confidentiality and developed awareness of admin standards
- Learned to work independently and professionally
Event Support
Stockwood Park Academy
01.2022 - 01.2025
- Supported school staff during high-attendance events
- Directed parents and visitors, answered questions, and gave clear instructions
- Helped maintain a calm, safe environment during busy or emotional situations
- Contributed to safeguarding by monitoring entrances and supporting safe visitor procedures
- Frequently asked to take the lead in organising and running events due to reliability and maturity
- Managed groups of students and coordinated tasks with minimal supervision
Cashier & Customer Service Assistant
Family Restaurant
01.2022 - 01.2024
- Handled cash register and processed payments accurately
- Answered phone calls professionally and took customer orders
- Delivered clear communication and a calm manner in busy periods
- Maintained hygiene and followed food safety procedures
- Demonstrated trustworthiness, attention to detail, and customer focus
Primary School Placement
Junior school
06.2022 - 07.2022
- Assisted teachers in class and supported pupil supervision
- Gained experience in behaviour management and safeguarding awareness
- Developed a professional and respectful approach in school settings
Community Volunteering
Community work
Luton
06.2022 - 07.2022
- Contributed to cancer and bone marrow charity events
- Volunteered in local school and community initiatives
- Gained public-facing experience and strengthened responsibility and communication
Education
GCSE Results - Mathematics, Combined Science (Trilogy), English Language, English Literature, Media Studies, Art & Design, BTEC PE
The Stockwood Park Academy
A-Level Studies - AQA Biology, AQA Geography, BTEC Business Extended Certificate
The Stockwood Park Academy
Skills
- Strong verbal communication
- Listening skills
- Emotional resilience
- Composed under pressure
- Empathy
- Respectfulness
- Consistency with boundaries
- Confidence working with children, families and public
- Awareness of safeguarding procedures
- Awareness of confidentiality expectations
- Reliability
- Organisational skills
- Ability to follow instructions
- Commitment to learning
- Commitment to professional growth
- Commitment to teamwork
- Confidence using IT systems
- Proficiency in Word and email
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Strategic planning
- Leadership
- Multilingual
Certification
Facilitator Certificate – Peace Child International (2024)
- Delivered peer workshops on communication and employability
- Supported young people in developing life and workplace skills
- Full Drivers license
Languages
English
Native
Urdu
Fluent
Punjabi
Native
Potwari
Native
Timeline
Accountancy Firm Placement
NMA accounting and services
06.2024 - 07.2025
Primary School Placement
Junior school
06.2022 - 07.2022
Community Volunteering
Community work
06.2022 - 07.2022
Event Support
Stockwood Park Academy
01.2022 - 01.2025
Cashier & Customer Service Assistant
Family Restaurant
01.2022 - 01.2024
A-Level Studies - AQA Biology, AQA Geography, BTEC Business Extended Certificate
The Stockwood Park Academy
GCSE Results - Mathematics, Combined Science (Trilogy), English Language, English Literature, Media Studies, Art & Design, BTEC PE
The Stockwood Park Academy
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