Nazreen Khan
Gravesend
Summary
Experienced case management and administrative professional with over 10 years' experience within the Parole Board. Skilled in managing complex caseloads, coordinating stakeholders, maintaining accurate records, and delivering high-quality administrative support in fast-paced environments. Proven ability to manage competing priorities, meet strict deadlines, and ensure compliance with organisational policies and procedures. Strong communicator with expertise in case progression, reporting, stakeholder engagement, and process improvement.
Overview
11
11
years of professional experience
Work history
Victim team case manager
Parole Board
07.2024 - Current
- Manage complex parole cases, ensuring timely progression and compliance with policies and procedures.
- Process victim observer applications and coordinate approved victim observations.
- Conduct quality assurance checks and maintain accurate case records.
- Liaise with victim stakeholders, and Parole Board members to ensure effective communication and case progression.
- Monitor risks and proactively resolve issues that may impact hearings.
- Deliver against KPIs and service standards.
Litigation Administration Officer/Case Manager
Parole Board
07.2021 - 07.2024
- Managed litigation and parole case administration, ensuring deadlines and service standards were met.
- Maintained case management systems and records.
- Provided secretariat support to panel chairs and stakeholders.
- Coordinated communication, correspondence, and case updates.
- Supported team training and provided cover across functions when required.
Human Resources Assistant/Executive Officer
Parole Board
07.2017 - 07.2021
- Supported HR operations, wellbeing initiatives, health and safety programmes and recruitment activities.
- Produced reports, managed stakeholder communications, and coordinated meetings.
- Led Mental Health Allies coordination and supported workplace adjustments.
- Managed corporate diaries, FOI requests and data protection activities.
Administrative Officer
Parole Board
04.2015 - 07.2017
- Delivered administrative support for parole reviews and case management activities.
- Managed correspondence, records, filing systems, and stakeholder communications.
- Maintained accurate case information and supported teams to meet operational targets.
Education
PA/Secretarial course -
Souters
Londonundefined
Wanstead High School
LondonSkills
- Case Management & Caseload Coordination
- Stakeholder Engagement & Relationship Building
- Diary & Schedule Management
- Administrative & Executive Support
- Document Management
- Quality Assurance & Compliance
- Record Writing & Documentation
- Risk Assessment & Problem Solving
- HR Administration and Employee Support
- Data Management & Microsoft Office (Word, Excel, Outlook, Powerpoint)
- Customer Service
- Working under pressure & meeting KPIs
ADDITIONAL INFORMATION
I am a trained Mental Health Allie which is a voluntary role supporting colleagues who needs support in a mental capacity.
Timeline
Victim team case manager
Parole Board
07.2024 - Current
Litigation Administration Officer/Case Manager
Parole Board
07.2021 - 07.2024
Human Resources Assistant/Executive Officer
Parole Board
07.2017 - 07.2021
Administrative Officer
Parole Board
04.2015 - 07.2017
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Wanstead High School
PA/Secretarial course -
Souters