Naznin Ali
London,England
Summary
. Dedicated professional with experience in administrative support and retail sales. Delivers outstanding customer service while managing multiple priorities to achieve sales goals. Recognised for strong communication and problem-solving skills, building lasting client relationships.
Overview
1
1
Language
8
8
years of professional experience
Work History
Admin
Go Tutors
London, England
2025.06 - 2025.09
- Answered phone calls, emails, and enquiries from parents and students.
- Managed student registrations and enrolments.
- Organised paperwork and maintained confidential records.
- Sent reminders about upcoming lessons.
- Dealt with general customer service enquiries and complaints.
- Managed tutor and student schedules.
Sales Assistant
Harrods
2023.01 - 2024.01
- Delivered exceptional customer service while managing returns, refunds, and purchases.
- Unpacked deliveries, restocked shelves, and maintained visually appealing displays.
- Ensured store cleanliness and organization to enhance customer experience.
- Built strong customer relationships and demonstrated expert product knowledge.
- Contributed to achieving sales goals through upselling and personalized service.
Receptionist
Elevation Time Stops
2019.01 - 2021.01
- Managed front desk operations, including scheduling and booking appointments.
- Assisted clients with inquiries, ensuring a welcoming and professional environment.
- Handled administrative tasks and maintained accurate records.
Receptionist
Sasha Clinic
2018.01 - 2019.01
- Welcomed and assisted patients with appointments and schedules.
- Maintained organized filing systems and provided general administrative support.
- Delivered excellent customer service and resolved patient inquiries efficiently.
Education
BA - Business Management
Harris Academy St Johns Wood
LondonSkills
- Customer service
- Customer relationship management
- Upselling techniques
- Complaint resolution
- Communication skills
- Conflict resolution
- Time management
- Adaptable problem-solving
- Customer focus
- Product knowledge
- Multitasking efficiency
- Confidence in selling
- Outstanding customer service
- Scheduling management
- Invoice processing
- Record maintenance
- Microsoft Office
- Organisational skills
- Adaptive problem solving
- Team collaboration
- Client interaction
- Telephone manner
- Reception desk software operation
Languages
English, Arabic
First Language
Timeline
Admin
Go Tutors
2025.06 - 2025.09
Sales Assistant
Harrods
2023.01 - 2024.01
Receptionist
Elevation Time Stops
2019.01 - 2021.01
Receptionist
Sasha Clinic
2018.01 - 2019.01
BA - Business Management
Harris Academy St Johns Wood