Summary
Overview
Work history
Education
Skills
Timeline
Generic

nazmul sawon kalam

Summary

Dedicated professional with extensive experience in customer service excellence, adept at managing inquiries, resolving complaints, and maintaining high service standards. Demonstrates strong sales and merchandising skills, proficient in product presentation and promotional setups. Skilled in cash handling with a proven track record of processing payments accurately and maintaining register integrity. Effective communicator and supportive team player, experienced in training new staff and collaborating seamlessly within dynamic environments. Proficient in Microsoft Office, multitasking, and digital literacy. Fluent in English, Bengali, and Italian.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work history

Retail cashier

Iceland
London
03.2024 - 10.2024
  • Processed customer transactions accurately and efficiently during a busy period, ensuring a smooth checkout experience.
  • Assisted in managing inventory and restocking shelves, contributing to an organized shopping environment.
  • Responded to customer questions on product availability and promotions, enhancing overall service quality.

Crew trainer

McDonald's
London
06.2022 - 11.2024
  • Trained new team members in customer service protocols and product preparation standards.
  • Maintained health, safety, and cleanliness standards in food preparation and dining areas.
  • Delivered excellent customer service to drive repeat business and improve customer satisfaction.

cashier

doner cave
London
09.2021 - 05.2022
  • Enhanced customer satisfaction by promptly addressing issues and concerns.
  • Maintained clean and organised workspace to ensure efficient service.
  • Processed payments swiftly for improved customer experience.
  • Identified counterfeit notes whilst handling cash, ensuring financial security.

Education

Higher National Diploma - business managment

Mulberry Academy Shoreditch,
City of London
09.2019 - 05.2021

A-Levels - Information Technology

Mulberry Academy Shoreditch
City of London
09.2019 - 05.2021

Skills

  • Customer Service Excellence: Experienced in managing customer inquiries, resolving complaints, and maintaining high service standards
  • Sales & Merchandising: Knowledgeable in product presentation, promotional setups, and engaging customers with product information
  • Cash Handling: Proficient in cashier duties,including processing payments accurately and maintaining cash register integrity
  • Communication & Team Collaboration: Effective communicator and supportive team player, adept at training new staff and working seamlessly in dynamic environments
  • Technical Skills: Proficient in Microsoft Office; skilled in multitasking and digital literacy
  • Languages: Fluent in English, Bengali, and Italian

Timeline

Retail cashier

Iceland
03.2024 - 10.2024

Crew trainer

McDonald's
06.2022 - 11.2024

cashier

doner cave
09.2021 - 05.2022

Higher National Diploma - business managment

Mulberry Academy Shoreditch,
09.2019 - 05.2021

A-Levels - Information Technology

Mulberry Academy Shoreditch
09.2019 - 05.2021
nazmul sawon kalam