Summary
Overview
Work history
Education
Skills
Timeline
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Nazmine Chiara Mosafeer

London,UK

Summary

Dynamic and results-driven retail professional with one year of proven success in supervisory roles within the retail industry. Demonstrated ability to lead and motivate teams to exceed sales targets and deliver exceptional customer service experiences. Skilled in inventory management, staff training, and ensuring compliance with company policies and procedures. Known for my strong interpersonal and communication skills, fostering positive relationships with both customers and colleagues. Fluent in English, Spanish and Italian. Passionate about driving operational efficiency and enhancing the overall retail experience. Eager to leverage my leadership experience and contribute to the success of a dynamic retail team.

Overview

2
2
years of professional experience

Work history

Supervisor leader

Lululemon
Covent Garden, Camden
12.2022 - 12.2023
  • Managed staff rotas, planning workloads effectively and strategically.
  • Developed diligent staff training and mentorship programmes, incentivising accomplished new starters to contribute to positive team results.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Built customer retention and satisfaction by delivering top-quality service.
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Successfully led high-volume teams to achieve KPI targets and other department metrics.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Held daily meetings to ensure consistent communication and team motivation towards productivity goals.

Sales assistant

Lululemon
Oxford Street , London
11.2021 - 11.2022
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Built lasting relationships with clients through customer service interactions.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.

Education

Diploma of Higher Education - Travel and Tourism

London South East college
London
09/2019 - 07/2021

Skills

Language skills

fluent in: English, Spanish and Italian

Timeline

Supervisor leader

Lululemon
12.2022 - 12.2023

Sales assistant

Lululemon
11.2021 - 11.2022

Diploma of Higher Education - Travel and Tourism

London South East college
09/2019 - 07/2021

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Nazmine Chiara Mosafeer