Nazmin Khanam
HOUNSLOW,Middlesex
Summary
I am strong and motivated Inspirational Sales Manager with expertise in driving sales and enhancing team performance. Coaches colleagues to prioritise customer needs while fostering a culture of excellence and accountability. Experienced in driving sales growth and building strong client relationships. Proven track record of leading teams to exceed targets through innovative strategies and exceptional customer service. Confident communicator and proactive problem solver who thrives in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Sales Manager
Currys
Hounslow, Middlesex
09.2021 - Current
- Inspire colleagues to put customers first whilst driving sales.
- Coaching colleagues to inspire customers to buy the best products to suit their needs.
- Ensured customer satisfaction and resolved customer issues.
- Monitored customer satisfaction levels, evaluated feedback, and coordinated with product development team for product improvements.
- Led and engaged team of zzzz colleagues, consistently raising performance standards.
- Leading a highly engaged team, by encouraging colleagues to develop strong development plan leading to inspire their strength and development opportunities and supporting personal development plans.
- Through regularly development/ coaching and performance related conversation.
- Consistently review the workload and capacity of my team to ensure prioritization, efficiency and business needs.
- Assisted colleagues across various departments by sharing resources and expertise. which shows a good team.
- Dealing with Customers complaints and enquires which will enable me have a good rapport with customers.
- Following our business conduct and always acting integrity and due diligence.
- Support the pricing and stock of products.
- Conducted daily cash reconciliation to ensure accurate financial reporting.
- Leading and support warehouse team and developing and driving safety initiatives.
- Ensured a safe and compliant working environment for all colleagues and customers. for colleagues and customers.
- Creating excitement and engagement when new products is launch.
- Established strong relationship with key partners across the region.
Sales Associate
Harrods International
Hounslow, Middlesex
11.2008 - 02.2023
- Managing a team by offering support and constructive feedback to improve skills and maximise potential.
- Providing a world-class personal customer service, demonstrating exceptional product knowledge and building quality customer relationships to achieve business goals, whilst being an ambassador for the value and Harrods brand.
- Enhanced sales performance through targeted strategies, leading to increased customer engagement and sales growth.
- Ensured positive, professional interactions with world-class customers, contributing to customer satisfaction and loyalty.
- Assisted customers in finding solutions and addressing queries while maintaining composure under pressure.
- Handle transaction accurately and efficiently.
- Maintain visual merchandising standards.
- Maintained shop floor standards by keeping displays tidy and restocking items.
- Managing a team by offering support and constructive feedback to improve skills and maximise potential.
Education
GCSE’S - 6 A-C (including, Mathematics, English and Science)
Heston Community School
Hounslow01-1999
Skills
- Sales management
- Sales strategy development
- Customer relationship management strategies
- Customer satisfaction management
- Retail operations management
- Product expertise
- Business Strategy
- Operational risk management
- Issue Resolution
- Performance management
- Employee development
- Team leadership
- Problem-solving techniques
- Problem-solving
- Communication effectiveness
- Leadership
- MS 365
Timeline
Sales Manager
Currys
09.2021 - Current
Sales Associate
Harrods International
11.2008 - 02.2023
GCSE’S - 6 A-C (including, Mathematics, English and Science)
Heston Community School