Nazma wasim
birmingham,westmidland
Summary
Offering strong interpersonal and communication skills, coupled with a compassionate nature, to foster a supportive environment in health care settings. Knowledgeable about basic patient care, hygiene, and safety procedures, with a keen willingness to learn. Ready to use and develop teamwork, empathy, and organizational skills in a healthcare worker role.
Compassionate professional with a focus on delivering high-quality patient care. Ability to support patients' physical and emotional needs through strong communication and empathetic approach. Skilled in managing daily healthcare tasks and collaborating with multidisciplinary teams to improve patient outcomes.
Overview
17
17
years of professional experience
Work history
Health care worker
A S GLOBAL CARE LTD
Birmingham, WEST MIDLANDS
11.2023 - Current
- Assisting with patient mobility to promote physical well-being.
- Maintaining up-to-date knowledge of the latest care practices by attending regular meetings and training opportunities.
- Optimize patient satisfaction through compassionate, considered care and communication.
- Monitor individual's physical and emotional well-being, promptly reporting changes and providing suggestions for care plan adjustments.
- Kept patient environments clean and neat following optimum hygiene standards.
- Observed patient condition and behavior closely, reporting changes or concerns promptly.
- position and transfer patients from bed into wheelchair, applying safe handling techniques.
- Provide attentive first-hand care, comfort and safety to patients.
- Liaising with family members about the patient's progress.
- Perform basic housekeeping duties including changing bed linens and laundry services thereby contributing towards the general upkeep of the facility.
- Coordinate with the healthcare team for effective patient treatment.
- Ensured a clean and safe environment, maintaining infection control standards.
- Prepare meals according to dietary requirements for optimal nutrition intake of patients.
- Submit reports to the manager regarding the status of the client.
Assisting in all aspects of personal care, retaining comfort and dignity. - Prepare healthy meals with additional mealtime planning, feeding, and support.
- Monitoring client health conditions and reporting immediate issues to the manager.
- Maintaining confidentiality and compliance standards for optimized patient care.
Training Team Leader
Quality Reliance Cert. Middle East MGT
Abu Dhabi, UAE
02.2016 - 04.2017
- Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
- Draw an overall or individualized training and development plan that addresses needs and expectations
- Conduct effective induction and orientation sessions
- Monitor and evaluate training program's effectiveness, success and periodically and report
- Manage training budget
- Provide opportunities for ongoing development
- Resolve any specific problems and tailor programs as necessary
- Maintain a keen understanding of training trends, developments and best practices
- Reports issues directly to the General Manager in areas concerning Marketing, Operations, part of Human Resource and overall office coordination
- Monitors Marketing Managers as to the meetings which are being attended and knows the status of their meetings
- Responsible for clearing issues with the clients
- Monitors first, second and third payment collection
- Develops marketing forms and formats for marketing activities
- Reports directly to Department Manager/General Manager any issues.
Marketing and Admin Executive
Quality Reliance Cert. Middle East MGT
Abu Dhabi, UAE
01.2014 - 01.2016
- In-depth understanding of ISO 9001:2008/9001:2015 as well as experience with ISO 14001:2004/14001:2015, OSHAS 18001:2007, AD-EHSMS/OSHMS and FSMS
- Handling inbound/outbound calls
- Carry out direct marketing activities such as telephone marketing to market consultancy services on ISO certifications
- Get proper feedbacks from clients regarding their plans to have ISO certifications and report such feedback to immediate superior
- Recommend suggestions to improve the work and to increase the efficiency of the company
- Establish and maintain professional relationships with clients
- Participate in weekly meetings and give feedback on the status of interested clients
- Perform administrative functions related to my work as a marketing executive, such as preparing and sending proposals as well as sending and replying of emails to interested clients
- To prepare and send quotations by email / fax to those companies who are interested and have plans for any of our services
- To achieve a monthly sale target of Dhs
- 40,000/- AED (Forty Thousand Dirham's)
- To regularly prepare all types of reports (Daily Call reports, weekly summary report etc.)
Customer Care Executive
Warid Telecom
Pakistan
10.2010 - 10.2013
- Answering customer's queries in very friendly manners
- Analyzing customer MSISDN's data using Application & Tools provided by the company
- Activation and Deactivation of various services
- Complaint management & providing First Call Resolution
- Blocking and restoration of numbers on the basis of stolen, overdue, fraudulent, obnoxious calls, etc
- Number portability - a service where customers can retain the same number while switching to other network / service provider.
Collection Executive
NIB Bank (PVT) Limited
Lahore, Pakistan
01.2008 - 07.2009
- Establishes and maintains computerized records for each client and provider account and may maintain logs and ledgers as well as files of correspondence, payment records, and related information
- Contacts delinquent client and/or provider accounts by letter or phone in order to discuss legal requirements and to make arrangements for deferred payment plans, forbearance agreements, or other feasible options
- Researches, reviews, and verifies financial information and makes recommendations concerning disposition of accounts
- Provides assistance and on-the-job training to new employees
- Prepares reports and correspondence relative to collections, status of accounts, and payment records.
Collection and Admin Executive
Muslim Commercial Bank (Pvt) Limited
Lahore, Pakistan
07.2007 - 12.2008
- Establishes and maintains computerized records for each client and provider account and maintain logs and ledgers as well as files of correspondence, payment records, and related information
- Contacts delinquent client and/or provider accounts by letter or phone in order to discuss legal requirements and to make arrangements for deferred payment plans, forbearance agreements, or other feasible options
- Researches, reviews, and verifies financial information and makes recommendations concerning disposition of accounts
- Provides assistance and on-the-job training to new employees
- Prepares reports and correspondence relative to collections, status of accounts, and payment records
- Maintain manual and computerized accounting records
- Administers student loan, medical insurance, savings bond, and disability programs by advising employees of eligibility; providing application information; helping with form completion; verifying submission; notifying employees of approvals.
Education
Qulalifi level 3 diploma - health and social care
Qulalifi
UNITED KINDOM 03.2023 - 08.2023
IELTS - LANGUAGE
LANGUAGE CERT
UNITED ARAB EMIRATES 03.2023 -
MBA - HR, Marketing
Superior University
pakistan 05.2003 - 06.2005
B.com - commerce
Superior College
pakistan 05.2001 - 06.2003
I.COM -
Punjab Board
Skills
- Health care
- Sales and Marketing
- Personal care
- Vulnerable adult safeguarding
- Emotional resilience
- Customer Care
- Human Resource & Administrator Functions
- Business Correspondence
- Multitasking
- Interpersonal Communication
- Written Communication
- Oral Communication
- Data Encoding
- Microsoft Word
- Microsoft Excel
References
References available upon request.
Languages
English
Fluent
Urdu
Fluent
Punjabi
Fluent
Personal Information
- Father's Name: Waheed Butt
- Date of birth: 10/20/83
- Nationality: Pakistani
- Marital status: Married
Timeline
Health care worker
A S GLOBAL CARE LTD
11.2023 - Current
Qulalifi level 3 diploma - health and social care
Qulalifi
03.2023 - 08.2023
IELTS - LANGUAGE
LANGUAGE CERT
03.2023 -
Training Team Leader
Quality Reliance Cert. Middle East MGT
02.2016 - 04.2017
Marketing and Admin Executive
Quality Reliance Cert. Middle East MGT
01.2014 - 01.2016
Customer Care Executive
Warid Telecom
10.2010 - 10.2013
Collection Executive
NIB Bank (PVT) Limited
01.2008 - 07.2009
Collection and Admin Executive
Muslim Commercial Bank (Pvt) Limited
07.2007 - 12.2008
MBA - HR, Marketing
Superior University
05.2003 - 06.2005
B.com - commerce
Superior College
05.2001 - 06.2003
I.COM -
Punjab Board
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