Nazish Jabeen
PETERBOROUGH,United Kingdom
Summary
Customer service professional, recently graduated with a BA Sociology and preparing for an MA in Sociology, with strong communication skills and a keen customer focus. Experienced in working as part of a team, using own initiative and communicating with other professionals to ensure good outcomes for customers. Able to prioritise a busy workload and capable of adapting to meet the needs of a variety of roles.
Offering strong communication and problem-solving skills, with solid understanding of customer needs and commitment to delivering quality service. Knowledgeable about managing customer queries, resolving issues, and ensuring customer satisfaction. Ready to use and develop interpersonal, organisational, and multitasking skills needed within a GP surgery role.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
Work History
Company Administrator
MADE 4 YOU
Ramsey, Cambridgeshire
08.2023 - Current
- Streamlined office procedures for improved efficiency.
- Coordinated staff meetings, enhanced team communication.
- Facilitated timely filing of reports by maintaining an organised record-keeping system.
- Ensured smooth daily operations with excellent time management skills.
- Managed budgeting tasks to enhance cost-effectiveness of the firm.
- Handled sensitive information confidentially, upheld the firm's reputation for professionalism.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Improved customer satisfaction through prompt response to email and phone queries.
- Assisted in the preparation of regularly scheduled reports for upper management review.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Maintained stock levels to avoid shortages in office supplies.
- Supported accurate record-keeping with proficient data entry skills.
Pharmacy dispenser
Hampton Pharmacy
Peterborough, Cambridgeshire
08.2022 - 08.2023
- Maintained high standard of patient care by accurately dispensing prescribed medications.
- Ensured smooth operations for efficient customer service by managing stock levels effectively.
- Supported the pharmacist with daily tasks, resulting in a more efficient working environment.
- Liaised with healthcare professionals to ensure accurate prescription handling and delivery.
- Delivered excellent customer service through knowledgeable advice on over-the-counter medicines.
- Assisted customers with queries regarding prescriptions, enhancing overall customer satisfaction.
- Provided relevant health advice to customers, promoting healthy living awareness.
- Managed pharmacy inventory for optimal efficiency and accuracy in dispensing medication.
- Ensured compliance with pharmaceutical legislation, maintaining professional standards at all times.
- Processed prescriptions efficiently, ensuring all documentation was accurate and complete.
- Dealt with GP surgeries and other healthcare providers to facilitate seamless patient care.
Pharmacy dispenser
Whittlesey Pharmacy
Peterborough, Cambridgeshire
02.2021 - 08.2022
- Maintained high standard of patient care by accurately dispensing prescribed medications.
- Ensured smooth operations for efficient customer service by managing stock levels effectively.
- Supported the pharmacist with daily tasks, resulting in a more efficient working environment.
- Liaised with healthcare professionals to ensure accurate prescription handling and delivery.
- Dispensed both over-the-counter and prescription-only medicines under Pharmacist supervision for improved service delivery.
- Dealt with GP surgeries and other healthcare providers to facilitate seamless patient care.
- Supported patients by advising on dosage instructions and potential side effects of medications.
Contact Centre Operator
NEST Pensions - TATA Consultancy Services
07.2014 - 04.2018
- Maintained clean and safe work environment for maximum productivity.
- Assisted in training new staff, ensuring efficient team performance.
- Collaborated with team members to enhance workflow procedures.
- Coordinated pension scheme updates for enhanced customer satisfaction.
- Improved client relations by providing prompt and accurate pensions information.
- Processed pensions contributions to ensure timely allocation of funds.
- Conducted regular audits to maintain compliance with regulatory requirements.
- Prepared annual benefit statements, enhancing transparency to members.
- Administered death benefits claims for efficient processing and payout.
Pharmacy Dispensing Assistant
Park Medical Practice, MI Pharmacy Ltd
01.2013 - 08.2014
- Assisted in the accurate dispensation of prescription medications by closely following pharmacists' instructions.
- Maintained high standards of cleanliness within pharmacy for a safe and hygienic working environment.
- Achieved customer satisfaction by providing exceptional service and advice on medication usage.
- Ensured efficient operation of the dispensary with careful stock control.
- Enhanced patient understanding of medication side effects through clear explanation, reducing potential health risks.
- Conducted regular inventory checks for efficient stock management.
- Provided vital support to pharmacists, enhancing overall operational efficiency.
- Liaised effectively with healthcare providers to confirm prescription details, ensuring patient safety and avoiding potential medical issues.
- Contributed to a smooth-running pharmacy by supporting administrative tasks such as answering phone calls and arranging appointments.
- Demonstrated commitment to continuous learning, staying updated with latest pharmaceutical industry changes and guidelines.
- Processed prescriptions accurately for improved patient care.
- Managed sensitive information discreetly, respecting patients' rights to confidentiality.
- Answered customer enquiries about medication use, contributing to their wellbeing and health awareness.
Qualified Pharmacy Dispenser
Chemistree Pharmacy
11.2009 - 12.2012
- Maintained high standard of patient care by accurately dispensing prescribed medications.
- Ensured smooth operations for efficient customer service by managing stock levels effectively.
- Supported the pharmacist with daily tasks, resulting in a more efficient working environment.
Education
BA Sociology - Social Sciences
Anglia Ruskin University, East Anglia, UK
Cambridge, Cambridgeshire 09.2013 - 08.2016
undefined
Bretton Woods Community School, Peterborough, UK
01.2001 - 01.2006
Skills
- English
- Urdu
- Decision making under pressure
- Confidentiality adherence
- Patient liaison
- Effective prioritisation
- Professional demeanour
- Medical terminology proficiency
- Patient advocacy
- Service orientation
- Customer relations management
Custom
Fundraising for local community charity, Children of Adam
Languages
English
Native
Arabic
Beginner
Urdu
Fluent
Timeline
Company Administrator
MADE 4 YOU
08.2023 - Current
Pharmacy dispenser
Hampton Pharmacy
08.2022 - 08.2023
Pharmacy dispenser
Whittlesey Pharmacy
02.2021 - 08.2022
Contact Centre Operator
NEST Pensions - TATA Consultancy Services
07.2014 - 04.2018
BA Sociology - Social Sciences
Anglia Ruskin University, East Anglia, UK
09.2013 - 08.2016
Pharmacy Dispensing Assistant
Park Medical Practice, MI Pharmacy Ltd
01.2013 - 08.2014
Qualified Pharmacy Dispenser
Chemistree Pharmacy
11.2009 - 12.2012
undefined
Bretton Woods Community School, Peterborough, UK
01.2001 - 01.2006
Similar Profiles
Madison NewbillMadison Newbill
Server at Freshly Made 4 You Food TruckServer at Freshly Made 4 You Food Truck
Shannon Scott DysonShannon Scott Dyson
Crafter at Made Just 4 U Embroidery & giftsCrafter at Made Just 4 U Embroidery & gifts
CHARLES R. GERDINGCHARLES R. GERDING
NAVAL AIR-CREWMAN MECHANICAL at FLEET AIR RECONNAISSANCE SQUADRON 4 (VQ-4)NAVAL AIR-CREWMAN MECHANICAL at FLEET AIR RECONNAISSANCE SQUADRON 4 (VQ-4)