Nazih Saad
Malvern,France
Summary
Results-driven Restaurant Supervisor with 3 years of work experience in UK of which 2 years in team leadership role. Proven ability to enhance sales through outstanding customer service and meticulous attention to detail. Demonstrates efficiency and professionalism in high-pressure environments.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Restaurant supervisor
Mount Pleasant Hotel
Malvern Link, Worcestershire
05.2023 - Current
- Managed front of house staff to ensure smooth operations and high service standards.
- Handled challenging customer situations calmly, fostering loyalty and repeat business.
- Addressed and resolved complaints swiftly, enhancing overall customer satisfaction.
- Organised special events and private functions, demonstrating versatility and adaptability.
Housekeeping attendant
Previous name: Facility Property Services
France, Saint-Etienne, Grenoble
11.2022 - 04.2023
- Assisted in laundry operations for smooth functioning of housekeeping services.
- Upheld high cleanliness standards through regular dusting and polishing of furniture.
- Improved room appeal through strategic arrangement of furnishings and decoratives.
- Executed proper waste management, contributing to a healthier living space.
Strategic Business Development AI -Trainee
Neewee
Feucherolles, Île-de-France
11.2021 - 04.2022
- Follow an elaborate market research, my primary tasks were:
- Prospected new leads and actively cold calling and emailing.
- Researched different market entries while implementing a go-to market strategy
- Worked closely with marketing team in promoting AI products and pursuing audience with a consultative selling force.
- Result:
- Pushed performance level to achieving a 15% increase in sales revenue over the course of 6 months.
- Established a B2B marketing campaign and accordingly following convergence rate
- Effectively established 5 huge prospects into becoming new coming clients.
- Expanded clients reach to 3 different market segments
- Successfully presented my thesis about the behavior of manufacturers and the roots of market anomalies to CEO, CRO and corporate managers
Business Development Consultancy Joint Project,
Cilk-trip
Grenoble
01.2021 - 05.2021
- Set up a new business model that brings clients closer to the company:
- Proposed strategic market direction to overcome trade barriers including the pandemic restrictions.
- Engaged new customers on the platform using fundamental concepts
- Overcame financial barriers through cost optimizing options
- Added referral sources to boost the SEO of the Brand
- Results:
- Number of Instagram followers multiplied by 5
- Validation and implementation of the proposed solutions
- Researched competition and developed strategies to stand out as a company against competitors and appropriately adjusted costs based on supply and demand.
- Employed new distributors in strategic regions
- Monitored the performance of team members and worked to increase team morale and motivation.
Education
Masters of Science - Business Development
Grenoble Ecole de Management (GEM)
Grenoble 09.2020 - 06.2022
Bachelor of Science - Business- Banking and Finance
Lebanese American University
Beirut 09.2017 - 05.2020
Skills
- Problem Solving Skills
- Multitasking Skills
- Project Management Skills
- Business Development Strategies
- Industry Knowledge
- Interpersonal Communication Skills
- Innovative Problem Solving
Websites
Certification
- Food Allergy and Tolerances Training May 2025
- Digital Garage Certificate, Google - May 2021
LANGUAGES
Spanish; Castilian
Advanced
French
Fluent
HOBBIES
Basketball, Volleyball, Guitar, Photography, Chess
EXTRA-CURRICULAR ACTIVITIES
Member, First Aid, Beirut - September 2019 — February 2020 Leading member, LAU Music Club, Beirut - October 2018 — February 2020
LINKS
Linkedin
References
References available upon request.
Timeline
Restaurant supervisor
Mount Pleasant Hotel
05.2023 - Current
Housekeeping attendant
Previous name: Facility Property Services
11.2022 - 04.2023
Strategic Business Development AI -Trainee
Neewee
11.2021 - 04.2022
Business Development Consultancy Joint Project,
Cilk-trip
01.2021 - 05.2021
Masters of Science - Business Development
Grenoble Ecole de Management (GEM)
09.2020 - 06.2022
Bachelor of Science - Business- Banking and Finance
Lebanese American University
09.2017 - 05.2020