Nazifa Chowdhury
London,Surrey
Summary
Oracle-Cloud Fusion Financials Analyst with 8+ years of experience in public sector finance, specializing in financial analysis and system implementation. Demonstrates expertise in Oracle Cloud Financials and Hyperion, with a proven track record of streamlining support processes and enhancing user satisfaction. Skilled in stakeholder management and financial reporting, consistently achieving measurable improvements in service delivery and operational integrity.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Oracle-Cloud Fusion Financials Analyst
Croydon Council
Croydon, SRY
03.2021 - Current
- Streamlined 1st and 2nd line support for Oracle Cloud Financials, enhancing response times and elevating user satisfaction.
- Coordinated with Oracle Support and third-party vendors to resolve complex issues, ensuring timely updates and seamless integration.
- Analysed module performance and user feedback to optimize support strategies, leading to measurable improvements in service delivery.
- Executed data uploads and personalization checks during period close activities, maintaining operational integrity and compliance.
- Fostered strong relationships with business users, facilitating effective communication during module updates and ensuring thorough testing.
- Enhanced support processes for Oracle Cloud Financials, significantly reducing response times and improving user satisfaction.
- Assisting within provision of support for all implemented modules of Oracle Cloud, reporting tools and custom PaaS solutions, as required.
- Processing of interfaces, data uploads, post clone steps, personalisation checks, period close activities and ensure they’re smooth running where required.
- Assimilated technical and non-technical information swiftly, enhancing problem-solving capabilities.
Finance Apprentice
Croydon Council
Croydon, Surrey
03.2019 - 02.2021
- Supported departmental financial reporting and analysis using Oracle Cloud (EPBCS, OTBI, Projects) and Hyperion.
- Conducted financial appraisals of external suppliers via Companies Watch to assess investment risk and liquidity.
- Processed and uploaded journals, including capital-to-revenue transfers and year-end accruals/reversals.
- Performed financial data reconciliation and cleansing using Excel formulas and spreadsheets.
- Managed project lifecycle activities including code creation, budget updates, team allocation, and project closures.
- Participated in quarterly Oracle patch testing and system upgrades.
- Created and maintained OTBI reports to support operational planning and reporting.
- Independently managed Section 106 responsibilities, including attending Infrastructure Finance Group (IFG) board meetings to assess and approve funding bids, chaired by Head of Spatial Planning.
- Analysed project expenditures and generated detailed transaction reports, enabling accurate financial tracking and informed decision-making.
- Streamlined financial data reconciliation processes using advanced Excel techniques, resulting in improved accuracy and reduced processing time.
- Coordinated with accountants and service managers to provide essential financial insights, enhancing cross-departmental communication and operational efficiency.
- Assisted Finance Manager with project-related tasks, fostering team-oriented environment that prioritized effective project execution.
- Maintained Croydon Council’s Chart of Accounts meticulously, ensuring compliance with financial regulations and accurate reporting across all departments.
- Assisted in financial reporting and analysis, delivering timely insights that supported strategic decision-making across departments.
Rent Accounting Officer
Croydon Council
Croydon, Surrey
10.2017 - 03.2019
- Responsible for ensuring that rent accounts are properly reconciled, taking appropriate action to identify and remedy missing payments, transferring balances to correct account and reviewing all linked accounts.
- Administered direct debits, BACS reports, bank standing orders, DWP direct payments.
- Streamlined rent account reconciliation processes, enhancing accuracy and significantly reducing discrepancies in tenant payments.
- Coordinated with corporate debt recovery team to effectively manage outstanding debts, improving recovery rates and tenant communication.
- Analyzed direct debit and payment reports to identify patterns, leading to proactive measures in managing low-level rent arrears.
- Maintained comprehensive records of tenant accounts, ensuring all transactions are accurately documented and compliant with council regulations.
- Provided exceptional customer service by addressing tenant queries promptly, fostering positive relationships and enhancing tenant satisfaction.
- Streamlined rent account reconciliation processes, enhancing accuracy and significantly reducing discrepancies in tenant payments.
- Managed over 30 customer queries per day
Education
AAT Level 4 Diploma - Accountancy
Kaplan
London03.2021
AAT Level 3 Certificate - Accountancy
Kaplan
London09.2019
High School Diploma - Including Maths And English
Harris Academy South Norwood
06.2016
Skills
- Oracle Cloud Financials (GL, AP, AR, FA)
- Financial Analysis
- Forecasting
- Budget Management
- Oracle Hyperion (EPBCS)
- Planning & Consolidation
- Oracle OTBI
- Advanced Excel
- Public Sector Finance
- Compliance
- Stakeholder Engagement
- Business Partnering
- Leadership
- Training
- Team Collaboration
Custom
Available on request
Languages
English
Fluent
Bengali
Fluent
Certification
• Certified Mental Health First Aider (2023)
Accomplishments
• Winner: Best Progression by an Apprentice, London Councils (2020)
• Shortlisted: Apprentice of the Year, Croydon Council (2019)
References
References available upon request.
Timeline
Oracle-Cloud Fusion Financials Analyst
Croydon Council
03.2021 - Current
Finance Apprentice
Croydon Council
03.2019 - 02.2021
Rent Accounting Officer
Croydon Council
10.2017 - 03.2019
AAT Level 4 Diploma - Accountancy
Kaplan
AAT Level 3 Certificate - Accountancy
Kaplan
High School Diploma - Including Maths And English
Harris Academy South Norwood
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